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Belgrade – How come the shoes we paid 10,000 dinars fall apart after a month and no one is responsible for that
Source: B92, TV Prva
Photo: Printskrin, TV Prva
“About a month ago I bought shoes in a shopping center in Belgrade. I wore them less than a month and noticed that they separated in some places. I took them to the complaint, but they did not accept it, because a month had passed,” he said in a email. a viewer of the program 150 minutes.
Dejan Gavrilović from the Efektiva Consumers Association says the biggest problems in “that consumer world” are complaints about the quality of footwear, appliances, community services, but, he says, “footwear is something that dominates.”
“We have countless reports like this one.”
The most famous retailers, shoe sellers, have a system for resolving complaints, which comes down mainly to the fact that “the consumer is never right.”
There are examples of shoes that fell apart a month ago, says Gavrilović.
The legal compliance of all products, that is, the “popular guarantee”, lasts for two years.
“Within two years from the day of purchase, those shoes should reach a certain quality. That doesn’t mean you buy shoes now, shoot, and then complain that the sole has come off,” Gavrilović said.
It states that in the first six months of purchase, the merchant assumes the burden of proving compliance. “It is enough that the consumer takes the merchandise to the complaint, the merchant must demonstrate the quality of the merchandise”.
He said it was not enough for the merchant to say, “We reviewed it at our company and determined it was wrong.” “You must hire an expert, an expert and with that finding show the consumer that he is wrong,” he said.
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