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The consumer organization Efektiva announced today that the First Court of First Instance of Belgrade issued the first verdict by which the travel agency is obliged to return the money to the traveler for the trip that was canceled due to the coronavirus pandemic.
Illustration photo: Pixabay / succo As expressed by Efektiva, the court assessed that the Regulation on Replacement Travel, which allows agencies to offer passengers another arrangement instead of money that could be used next year, cannot have greater force than the provisions of the Law of Consumer Protection that guarantee the right to Reimbursement of the amount paid.
“The court confirms that the Decree cannot downplay the provisions of the Consumer Protection Law, which is not binding on the legal relationship between passengers and the agency, and that there is no place for its application without the consent of both parties, “Efektiva said in a statement.
According to the organization, the court assessed that in this particular case there was a “baseless acquisition”, because the claim that the agency transferred the money paid to a foreign partner has no impact on the obligation relationship between the passengers and the agency. . to return the full money to the passenger.
The statement adds that only passengers who have not accepted a replacement trip are entitled to said judicial protection at this time, while as noted from Cash, those who have, must wait for that arrangement “eventually fails or the term for reimbursement is provided in the Regulations “.
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