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With demand surging during the novel coronavirus pandemic and a month-long strike by postal workers, customers have noticed a deterioration in service and delays in deliveries. Queues at branches have become more common since August 17, when the closure began.
According to the Post, the delays are not the effect of the strike, but the contingent has been reduced to “preserve the health of its employees, the company is working with a reduced staff due to the initiative to reorient those classified as a risk group for remote work . ”
- With complaints on the rise, the postal strike completes a month
HE G1 He asked the company what was the best way to proceed with late deliveries. Look down.
- Client should avoid going to agencies reduce crowds;
- Follow the object on the website www.correios.com.br.
- You only have to go to the units to collect postal shipments who check the message tracking system “Waiting for retirement”.
- In case of anomaly, contact the official channels with the tracking code in hand: telephones 3003-0100 and 0800 725 0100 or through the website http://www.correios.com.br/fale-com-os-correios.
After the strike: customers line up at DF’s distribution center
With the postal strike, invoices can expire before the consumer has received the charge, leading to late payment penalties. In order not to be surprised with the interest and penalties that derive from it, ideally, the consumer should plan to pay bills, observing the time they usually arrive.
If you notice that the due date is close and the payment receipt has not arrived, the consumer should anticipate it, contacting the SAC (Customer Service) of the company issuing the account and requesting another way to make the payment: duplicate of the ticket, without interest, delivery of the payment by email, bank deposit or barcode for payment at ATM.
- After the strike: the hearing ends without agreement and TST will judge the case on the 21st
If no other form of payment is possible, even after contacting the provider, the debt cannot be charged with interest and a penalty.
For those who urgently need to send orders or correspondence during the Post Office interruption period, the recommendation is to look for alternative or private delivery services. It is advisable to request that the delivery period be recorded in writing, which allows claiming any claim in case of delay.
If the consumer has contracted delivery services directly at the Post Office (for example, by sending a Sedex), it is possible to request a refund or a reduction in value if there is a delay in delivery. The report must be made in a consumer protection agency, such as Procon., including being able to demand, in Specialized Civil Court, compensation for the reimbursement of eventual moral or economic losses.
Postal workers strike in Belo Horizonte – Photo: Gabi Coelho / G1
