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Updated:
May 1
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ofFranziska Kaindl
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Starting May 1, DHL will stop offering a particularly customer-friendly service. For this purpose, other parcel services will be expanded.
- DHL will cancel a service on May 1.
- Apparently, it was noticed by very few customers.
- Other services may now be preferred.
In the Corona crisis in particular, parcel services do not have to complain about a slow order situation. However, it seems that customers are not enthusiastic about all the services offered. For the first mail, DHL is hiring a particularly customer-friendly service.
DHL will cancel this service from May 1
The requested delivery time should no longer exist from the key date. The food newspaper already reported on this in mid-March, but DHL * has now confirmed the project to the online portal Chip. With the special service, customers were able to combine their package into one have it shipped to you at a certain time – Particularly practical for those who are reluctant to puzzle the arrival of a delivery and therefore were able to choose an appointment that suits them. However, daytime service was canceled in September 2019 and limited to two spaces at night: from 6 to 8 p.m. or from 7 to 9 p.m..
This service no longer seems to have been worth it for DHL. Very few customers are willing to pay a surcharge for delivery on a specific desired dateLen. Therefore, the service will be completely suspended on May 1.
Interesting too: Corona Crisis: Amazon, DHL and Hermes still deliver packages to my home?
Video: Due to Corona – DHL now also delivers on Sundays
These DHL services are expanding
However, other DHL services appear to be more popular with customers: in Delivery to the desired location Customers can choose whether the package should be parked in the tool shed, garage, or anywhere else on the property. This saves DHL a second try and the customer receives their package on time without having to pick it up at a collection point. Especially in Corona times, where recipients want to stay home and avoid contact with other people, this has become a popular alternative.
But also sending to one Loading station offers customers greater flexibility: the selected Packstation is specified as the delivery address and the package * can be picked up at any time within nine calendar days using a pickup code. There are already 4,500 of these package stations across the country and DHL wants to have more in the future.
Also read: Due to the Corona crisis: DHL is also considering delivering on Sundays.
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* Merkur.de is part of the national network of publishers Ippen-Digital.
