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Since the arrival of the Coronavirus in the country, medical services at home increased, and virtual medical attention became the best alternative to the new situation. This is the case of the home health services company EMI, which attends to medical consultations, emergencies and emergencies, and in March, non-contact care increased by 100 percent compared to the previous year.
(Read: Technology, a way to solve medical care)
In that month, emi doubled the attention through virtual channels, attending at least 60,000 queries through chat, calls and video consultations, services that it implemented for two years, after a significant investment in digital transformation to change access to services of health improving the experience of its users.
(Read: Increased Public Funds Strengthen Healthcare)
Of these consultations, only 20 percent ended up in home care, and of this 20 percent only 5 percent went to the emergency room. In total, during the month of March, emi attended 170,000 consultations, both in the patients’ homes and through virtual media.
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Yann Hedoux, EMI President for Colombia and Latin America, highlights that the company’s commitment to implement these services, which were added to home health care, was the right one, given that they have been able to offer their users the comprehensive service they have always provided. both in person and virtual, preventing users from leaving their homes to make any type of consultation or receive the medical advice and service they require.
The senior executive highlights that in addition to seeking that its users feel accompanied, calm, comfortable and safe, EMI contributes significantly, by making emergency services decongest, prior to the arrival of the covid-19, and, obviously, Now offering efficient solutions in the context of quarantine.
“Here digital channels have played a fundamental role, which has a significant impact on the health system,” says Hedoux.
He highlights that these results are achieved through the experience of almost 2 years because “these services must be provided in a serious manner, with clear protocols and highly qualified personnel to serve users in a reliable manner.
