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As a result of the emergency caused by the coronavirus in the country, the Government has been implementing measures whose main objective is to reactivate the economy, a sector severely hit by compulsory isolation that has already completed more than 45 days.
The protocol established by the Ministry of Health and Social Protection is aimed at call centers, technical support, data processing and shared services, as well as home services, messaging and digital platforms.
According to Claudia Milena Cuéllar, Director in charge of Promotion and Prevention of Minsalud, “The guideline states that a glycerinated alcohol dispenser must be available for every 25 employees in a designated area, so that adequate hand hygiene can be carried out, as well as guaranteeing compliance with physical distance in common areas, which should not be less than two meters ”.
Biosecurity protocols
– Clean and disinfect at least three times a day in bathrooms, common areas, handles, elevators, turnstiles, doors, coffee machines and ATMs, if any. Likewise, twice in floors, divisions, furniture, chairs, jobs, computers and lockers.
– At each shift change, work items such as keyboards, screens, mice, telephones and headbands must be cleaned and disinfected. Weekly, specialized disinfection must be done with vaporizers on all floors and common areas or as soon as a case is identified.
– Face-to-face meetings should be avoided. If it can only be this way, the distance between people of 2 meters must be taken into account, guaranteeing ventilation and that all participants wear masks.
– Shift allocation is important. However, consultants who do not have internet connectivity in their home or do not comply with the conditions and security standards for information management may carry out work in person. Likewise, those who due to the work they do with applications cannot do remote work due to the criticality of the information.
– In addition, a record of flu or covid-19 absences by area must be kept. In this way, it can be established whether the operation should go into quarantine or any of the workers who have made visits to suppliers and customers, in order to establish follow-up and control in the event of possible contagion.
– Additionally, daily monitoring of the health status and temperature of the personnel must be carried out. Those who work at home should report their health and temperature taking.
Domiciles and messaging
For those who work in this sector, the following recommendations were issued:
– Cleaning and disinfection of the vehicle where the addresses are taken at the beginning and end of the day must be carried out.
– The use of protection measures while traveling is mandatory.
-In the delivery of addresses the use of mask and gloves is mandatory.
– You must not take face-to-face orders; They will only be online or by phone.
– The payment method must be informed to the client and, as far as possible, cash payment should be avoided; if it is in cash, the recommendation is to pay the exact value of the product to avoid receiving change.
– It is necessary to keep a record of customer deliveries with addresses and telephone numbers, to serve as a reference for the health authorities in the event that any worker or delivery partner tests positive for covid-19.
– The minimum distance is 2 meters between the domiciliary or delivery partners during the displacements. Likewise, at the time of delivery of an address.
– In meeting centers or when they are waiting to receive an order, they should not meet in groups of more than 5 people, keeping the distance to a minimum and using masks.
– The product must be in a double bag. This must be removed from the bag and, upon entering the home, removed from the packaging and be washed and disinfected.
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