Policyholders can lose benefits if they don’t respond to letters



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Approximately 1.7 million policyholders whose benefits have been reviewed and who will need to update documents are being notified by letter by the National Institute of Social Security (INSS). Those who do not respond within 60 days of receipt of the letter will have their payment suspended.

When more than 30 days pass, without a response from the insured, the benefit is no longer paid definitively. Understand who is called, what to do if you received the INSS letter, and how to send the required documents.

What are these letters?

The INSS convocation letters are also called “statement of requirements” and began to be issued in September to policyholders with some type of inconsistent registration data, that is, it is a review of registration issues.

Who does the INSS call?

All kinds of benefits are going through this review, the call began with pensioners, but they should also reach retirement pensions.

What to do when you receive the letter from INSS?

The agency informs in the letter that the beneficiaries must send a scanned copy of the documents listed below in the possession of the holder of the benefit, the lawyer or legal representative through the website or Meu INSS application:

  • CPF;
  • RG;
  • Portfolio of Work;
  • Birth or marriage certificate; Y
  • Voter title.

In addition to these documents (of the holder and relatives), in the case of a death pension, the death certificate of the deceased insured must also be presented.

How do I send the documents?

Documents must be attached to the My INSS website or app, see step by step below:

  1. Access the My INSS website or application (available for iOS and Android), you will need to register a password if it is your first access;
  2. On the home page, click on the magnifying glass and search for “update profit registration data”;
  3. You will be asked to update your contact details;
  4. Click “update” and verify the information;
  5. When done, click “Next”;
  6. So now you can attach the documents. You can photograph them with your cell phone.

You will also have to answer some questions, such as what is the benefit number, if you want to register a proxy, if you need to change your name, gender or identification number and CPF, mother’s name, date of birth and if you want to modify another document.

I couldn’t send it, now what?

If it is difficult to send the documentation through Meu INSS, the insured may go to an INSS agency to access the service, remembering that it is necessary to schedule the service on telephone 135, requesting the “delivery of documents by summons” service. .

See also: INSS: Retirees can have a review after STF authorizes sickness benefit as special time



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