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NET / Claro’s internet is down on Monday afternoon (14), according to reports on social networks. The signal fell on residents of the city of São Paulo, with complaints from consumers in neighborhoods such as Consolação, Jardins, Higienópolis, Itaim, Barra Funda and Butantã. The inhabitants of Campinas, in the interior of the state, also go through the blackout.
Both fixed and mobile internet users (4.5G, 4G and 3G, among other technologies) criticize the telecommunications company. Some said no one answers at the customer service center. According to the website DownDetector, which specializes in diagnosing outages in online services, the accident started around 4 p.m. and was not resolved until 5:05 p.m.
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The subscriber complains about not being able to work from home – Photo: Playback / Twitter
NET / Claro has a strong presence in the state of São Paulo, being responsible for:
- 16.9 million mobile phone accesses
- 4.2 million fixed broadband points
- 4.2 million landlines
- 3.4 million pay TV accesses
The data is from the National Telecommunications Agency (Anatel) for July 2020. During the pandemic, complaints increased by 90%, also according to the regulatory agency.
Your customer service is unresponsive, which appears to be a less than adequate way of dealing with the issue and customers.
On the other hand, readers from other parts of Brazil say that everything is fine. This was the reaction from Belo Horizonte, Rio de Janeiro, Brasilia and Serra, in Espírito Santo.
Wanted by the report, the company has yet to come forward.
Developing the story. The text will be updated.
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