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RIVER – The inhabitants of Rio have been surprised by Light with the accusation of misuse of energy. Noting that customers have a “light jack”, the dealer applies a charge that can exceed R $ 8 thousand. Consumers say there is no justification for high consumption, but the answer is not accepted.
This is what happened to the elderly couple Rosa, 64, and Carlos Vianna, 65. The inhabitants of Maracanã exchanged their watches for the company and began to receive periodic visits from technicians.
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The electricity bill ranged between R $ 120 and R $ 160. This month they received a letter with notice of administrative procedure, charging R $ 8,308.91 for the period from May to October.
According to Rosana De Biase, daughter-in-law of the couple, Light justified the position by assuming a large amount of equipment. After complaining, he returned to the site to make a new list of appliances.
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– My mother-in-law doesn’t even use a hair dryer! Recently, they changed a very old refrigerator for a new and cheaper one – defends Rosana.
Two years ago, teacher Patrícia Gregório, 46, faced a similar problem. After the death of his father-in-law, the family took the furniture and belongings, but kept the light in case he had to go home and paid the minimum fee.
According to her, the technicians visited the house in Alto da Boa Vista and stated that the account was incompatible:
– We received a fine of R $ 7 thousand for theft of energy. We complained to the Ombudsman, we took the documentation and, when we arrived, they refused. To end the headache, we sold the house and whoever bought it made a new installation.
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Professor Roberto Farias, 49, was charged according to estimates. Resident in Sepetiba, he slept once a week in Belford Roxo where he taught. The bill, which was less than 50 reais, suddenly went to 150 reais. It was then that he sought a lawyer and sued Light:
– It seems that there is no point in making an effort to save money, trying to disconnect the devices because, instead of reducing the bill, you run the risk of being accused of making cats and having to pay more!
The lawyer Isabela Meijueiro, specialist in Consumer Law, advises contacting Light to question the period of occurrence of irregularities (TOI), presenting the justification for the reduction in consumption. If you cannot reverse the situation, the next step is to seek justice:
– If the person has concrete evidence, they can file a complaint in small claims court. But, if experience is needed, it is necessary to file a claim in civil court.
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Light said he has no way of investigating Patrícia’s case, since the facility number was not reported and that he does not comment on Farias’s case because he is in the Judiciary. Regarding the fine for the couple Rosa and Carlos Vianna, he said that the technicians were in place in October after a drop in atypical consumption.
During the visit, the company states that it was found that the connection was reversed, an irregularity that artificially reduces consumption.
Accompanied survey
The company says in a note that the survey was accompanied by Rosa dos Santos Costa Vianna, who presented herself as the daughter of the owners of the house. The existing equipment was surveyed, accompanied by Rosa, to verify the load installed in the house.
Based on the load verified by the technicians, which appears in the term signed by Mrs. Rosa, the charge was made for the six months in which there was a sudden drop in consumption. Thus, the value reached R $ 8,308.91 ”, stated Light.
