INSS: The resumption of the face-to-face service generates queues and complaints throughout the country



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This Monday (14), National Institute of Social Security (INSS) began to resume face-to-face service in part of its branches in the country, after more than 5 months behind closed doors due to the coronavirus pandemic

However, medical experts decided not to resume activities this Monday (14) and all scheduled medical examinations were suspended. According to the INSS, the insured must reschedule the experience through My INSS or by calling 135.

In various parts of the country, the reopening is accompanied by lines at branches.

In São Paulo, a court decision prevented the reopening of branches for face-to-face service. at the request of the INSS workers union. In a note, the INSS reported that the branches will continue to be closed after the court decision and that “the insured who had scheduled care must ignore and proceed with the reprogramming by the Meu INSS or by telephone 135”.

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Agency reopening

HE service through remote channels happened until the last Friday September 11. However theThe channels will continue to be used after the reopening of the branches and measures will be taken to simplify procedures and extend the deadline to comply with the requirements.

It was reported that, Initially, the operating time of the pension agencies will be partial, with six continuous hours.

The INSS will give priority to the services of medical expertise, social counseling, compliance with requirements, administrative justification and professional rehabilitation. Judicial justification and assistance related to operational monitoring of benefits will also resume.

Agencies that do not meet the necessary conditions to serve people safely will continue to operate with reduced duty.

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