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This Friday (11), the special secretary of Social Security and Labor of the Ministry of Economy, Bruno Bianco Leal, affirmed that not all INSS agencies will reopen to face-to-face service on Monday the 14th, he reported that not all agency employees will return to face-to-face work.
The secretary explained that face-to-face activities in the agencies will be gradually resumed. “Not all services will be available,” he said.
In addition, the secretary points out that the service in the branches will be carried out by appointment, using the “Meu INSS” application or by calling 135. Therefore, INSS policyholders should not appear at the branches without scheduling the service.
It was also informed by the secretary that INSS employees who are part of risk groups or who do not have someone to leave their children with will continue to work at the central office. There will also be protocols to be followed by employees and the people to be served.
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Agency reopening
HE The service through remote channels will be until today Friday, September 11. However theThe channels will continue to be used after the reopening of the branches and measures will be taken to simplify procedures and extend the deadline to comply with the requirements.
It was reported that, Initially, the working hours of the Social Security agencies will be partial, with six continuous hours.
The INSS will give priority to the services of medical expertise, social assessment, compliance with requirements, administrative justification and professional rehabilitation. Judicial justification and assistance related to operational monitoring of benefits will also resume.
Agencies that do not meet the necessary conditions to serve people safely will continue to operate with reduced duty.
