Emergency Aid: Workers Report Difficulties Accessing Digital Social Savings | save

Caixa Econômica Federal informed the G1 that several users who do not have the right to emergency assistance unnecessarily access the Caixa Tem application, “generating additional demand”. The bank recommends that citizens check the status of their benefits through CAIXA | Emergency help or the website ayudaio.caixa.gov.br.

In the Caixa Tem application, it is possible to make inquiries, transfers and various payments (water, electricity, telephone, etc.). In one day, according to Caixa, the application registered more than 10 million transactions. Caixa emphasizes that the application is available 24 hours a day, seven days a week.

The Caixa Tem application, which is available for Android and iOS phones, should be used by those who opted for digital social savings at the time of registration to receive emergency assistance. see below how to access the application.

• Click here to download the TEM Box app for Android phones.
• Click here to download the TEM Box app for Apple phones.

On social networks, users report that the application does not open or is unstable. The complaints are also that the application gives an error and does not allow the transfer to other accounts owned by the beneficiary. In addition, some users point out that the Emergency Help application indicates that the benefit was approved, but the Caixa TEM application presents divergent information.

Readers G1 Also report difficulties with the app. One of them, who manages the application, reports that his emergency aid has been approved since April 17 and that he has not yet been able to make the transfer because the application does not work. He says he contacted Caixa and was informed that the reason is very congestion.

Step by step to access Caixa Tem

Caixa Econômica Federal has published a step-by-step guide on how to access and receive emergency aid of R $ 600 digital social savings.

Informal, unemployed, individual INSS and MEI taxpayers eligible for assistance can sign up site or application Emergency help box and choose to receive money at Caixa Social Digital Savings.

The digital account to be opened is the savings rate, no charge and no maintenance fees, and can be moved through the application TEM box.

Those who receive the aid credit through the digital account can make unlimited transfers between Caixa accounts or make up to three transfers to other banks for free each month, for the next 90 days. In addition, they can pay bills and bills for water, electricity, telephone, among others.

All the workers included in the Single Register until March 20 eligible for help who does not have an identified account you will automatically have the digital social savings account opened by Caixa.

Caixa plans to create 30 million of digital social savings in the country.

See Caixa step by step to access digital social savings:

1. Open the Emergency Help Box application on your cell phone and press the “Track your request” option:

2. Enter your CPF numbers and press the “I am not a robot” option.

3. Enter your full name, date of birth, and your mother’s name.

4. You will receive a code by SMS on the cell phone you used to register in the application. You must exit the Emergency Help Box application, go to the cell phone’s message box and enter the numbers in “Code Received”. Save that code. You will need it again.

5. The message arrives that the emergency aid has been approved and that it will be received by Caixa’s digital social savings. You must download the application through the “Access Caixa Tem” link from the Apple Store or Google Play.

• Click here to download the TEM Box app for Android phones.
• Click here to download the TEM Box app for Apple phones.

6. Click “Install”.

7. Then open the Caixa Tem application on your cell phone and press “I am a beneficiary”.

8. Enter your CPF numbers.

9. Exit the application and go to the SMS box of the cell phone. There he will write down the numbers he received by message and write the Caixa Tem application. The message that appears is the following: “Now, enter the validation code you received. Enter the last code you used in the Emergency Help application or check your SMS messages.”

10. When entering the numbers, the screen with the message: “We are almost ready. In the next steps, you will create a username and password to use your new Digital Social Savings. ”

11. Press Continue to open the Tem Tem screen.

12. Sign in. If you have already logged in to Caixa in other applications, such as FGTS or Habitação Caixa, for example, you can use the same password. There is no need to register again. If you have not yet registered, you will need certain personal information, such as CPF and full name.

13. Enter the date of birth and email. You will need to enter the email twice.

14. Choose a password that cannot have more than 2 consecutive numbers (1 and 2 or 8 and 9, for example), that is, your birthday. Then click “I am not a robot”.

15. Exit the Caixa Tem application, open your email and look for a message received with the name “Log in Caixa. When you open it, you must click the link to confirm your information. If you cannot find the email, check the spam folder

16. To log in, enter the CPF number on the first screen and your password on the second screen.

17. Enter your cell phone number and your home zip code.

18. The application goes to the main page, press Emergency Help “.

19. Click on “Consult Digital Help for Social Savings”.

20. On the next screen, there is information that the request is being processed. You may need to answer a few more questions to confirm your order. But be careful: the information cannot be wrong, this can interrupt the registration.

21. After answering the questions, on the next screen you must press “Receive code”, check the cell phone’s SMS (SMS) box again and enter the new code.

22. Choose a name to remember which cell phone is registered in the login box. It can be the make or model of your cell phone, for example.

23. On the next screen, click “Check my digital social savings”. You can check your balance, account statement and make transfers and payments.