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Created in 2019, the Box Application It has nearly 82 million downloads and was subject to heavy overload due to the number of unemployed and informal people seeking help. In the first month of operation, the application was unable to handle thousands of simultaneous accesses, and many citizens had to resort to agencies.
The app that enables the transfer of value and payment of receipts, created huge digital queues and a long wait so that those who tried to use the tools of the app did not leave home.
There are reports of workers on the Google application platform citing a delay of more than a week in order to transact with the money. They also mention sequences of errors and crashes in the application, such as problems connecting to the server and data validation.
“The application fails a lot and almost always fails to complete the transfer or payment operations [importantes para não precisar ir até a agência]”A user said on May 5.
“Does not allow you to make a transfer on weekends [quando há menos usuários] to take effect the next business day, further contributing to congestion, ”he continued.
Virtual waiting is a feature similar to a physical waiting room. The problem is that, while in a physical room the person waits with a password in hand and the certainty that they will be treated, in the Caixa Tem virtual room the user needs to keep the application screen active, without being able to use other functions. cell phone. However, according to Caixa, this has already been corrected.
Application update: see
Last Thursday (7), when the bank carried out an application update, the process could take more than half an hour and, in the end, present an error. After numerous complaints and before the worrying lines in the branches, Caixa says that it solved the problem. “Usability was improved by 1,000%,” said Cláudio Salituro, Caixa’s vice president of technology.
The bank reports that the latest update will allow 5,000 users per minute. On Friday (8), new comments were made, showing results with the new update. The workers said they were able to complete the transactions after weeks of trying.
“After more than a month, I was able to do the withdrawal, the application was very slow and had to face the virtual queue, but it always fell and then gave an error,” said one user.
Lack of information
Although the new update has improved access, researchers still criticize other points, such as the lack of information on the minimum requirements for mobile phones that the application can use and the difficulty of installing on older devices. They also point out that the transfer has been made directly to Caixa’s savings accounts, not to other banks in some cases.
“The government and Dataprev managed to reveal 46 million Brazilians who were invisible to social policies. But people don’t necessarily go into their checking accounts, but into digital social savings. This is overloaded because it is not distributed to anyone who may receive from Banco do Brasil, for example, ”says Marco Konopacki, a researcher at ITS-Rio and linked to New York University.
Furthermore, the researcher also mentions that the CPFs that start with zero were not identified, which Caixa says has already been resolved.
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In a note, Caixa states that the payment of the aid is the largest social, financial and digital inclusion program in Brazil, and points out: “it was implemented in just two weeks.”
As for compatibility with old cell phones, the bank also claims that the app was designed to be the lightest on the financial market, to work on any smartphone model.
Find out who can get emergency help.
The project amends a 1993 law, which deals with the organization of social assistance in the country. According to the text, during the three-month period, R $ 600 emergency aid will be granted to workers who, at the same time, meet the following requirements:
- you are over 18 years old;
- he has no formal job;
- you do not have a social security or assistance benefit, are unemployed, or have a federal income transfer program, except for family allowance;
- monthly per capita income is up to half the minimum wage or total monthly family income is up to three minimum wages;
- that in 2018 it did not receive taxable income above R $ 28,559.70.
Aid will be cut in case of non-compliance with the above requirements. The text also makes clear that the worker must exercise activity on the condition that:
- individual microentrepreneur (MEI); or
- individual taxpayer to the General Social Security System who works for himself; or
- informal worker, whether employed or self-employed, registered in the Federal Government’s Single Registry for Social Programs (CadÚnico), until March 20, 2020, or who meets the monthly criteria of family income mentioned above.
From now on, the proposal establishes that only two people from the same family can receive cumulative emergency aid and the Bolsa Familia benefit cumulatively, and the Bolsa Familia benefit can be temporarily replaced by emergency aid, if the amount of the Aid is more advantageous to the beneficiary. The worker, the head of the family, will receive R $ 1,200.
How to request assistance
Workers can request the R $ 600 emergency aid in the following ways:
- Finally, the citizen must, at first, access the official page of the Caixa website (https://auxilio.caixa.gov.br/#/inicio);
- Therefore, on the next page, the requirements necessary to qualify for emergency assistance from R $ 600 to R $ 1,200 are shown;
- After that, the informal worker must fill in information such as full name, CPF and date of birth;
- 4 4. Shortly after, it will be necessary to complete the cell phone number to receive a verification code by SMS;
- As soon as it arrives by SMS, the verification code must be placed in the “code received” field;
- After that, the citizen must report the income, the branch of activity (the options offered by the system are Agriculture and Livestock, Extraction / Fishing, Commerce, Production of goods, Provision of services, Domestic work, Others), state and city ;
- The worker then chooses whether they want to receive an existing account or create digital savings;
- The worker will be able to choose whether they want to receive the aid amount in an existing account or create digital savings;
- After reporting the option, the worker must provide their document (RG or CNH;
- Then come the data provided by the worker;
- In conclusion, on the final screen, a warning appears that the emergency help request is being analyzed.
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