4 passengers board a plane in Vitória after a canceled flight in Guarapari

The saga of four of the five passengers who intended to spend Christmas in Belo Horizonte, Minas Gerais, leaving the Guarapari airport on Thursday (24), has finally come to an end.

Estela Rodrigues and the children of 8 and 11 years old, as well as Rodrigo Giovanni de Almeida Domingos Jorge boarded this Friday afternoon (25), on a flight from Vitória to the capital of the neighboring state, after the flight of the Blue airline. , the day before.

The fifth passenger, who preferred not to be identified, said he gave up the trip out of frustration for not having passed the important appointment with his family.

The special summer air route began to be operated by the company last week on Cessna Grand Caravan aircraft, which have capacity for nine customers. But a week after the start of operations, one of the flights was already canceled, despite the tickets sold.

According to 30-year-old tech entrepreneur Rodrigo, the situation he faced was translating a service provided to numbers, rather than people. “I spent the Christmas dinner eating potatoes, chocolates, candies and juices, paid for by me. The company did not give us any position. They took us to Vitória yesterday (24), at 9 pm, they offered a hotel that no longer had dinner. No the transportation to the hotel or back to the airport for boarding was paid, they didn’t even ask if we were okay, “he said.

Before going to the hotel, on Christmas Eve, Rodrigo even questioned if there was any immediate departure from another company. “I knew there were other flights, but they said there was no way. They said the flight would be today (25) at 3 in the afternoon, without the possibility of having lunch with my son and my wife. For now I am not thinking about legal action because I want to enjoy myself. For me, the company does not care about people, it is only transporting cargo, they did not care about the Christmas spirit. Afterwards, I think about a conversation to find out how to solve this impasse, “he explained.

The report of A gazette He also spoke with one of the consumers, an elderly man from Belo Horizonte, who preferred not to identify himself. According to his report, granted through tears, the moment he lived at the Guarapari airport was one of great abuse.

“I no longer want to participate in this, just thinking about how much I suffered yesterday. It was a huge neglect, a lack of respect, I am very moved. At my age, I never went through a similar situation. It seemed that we were nobody. I was in the place from 3:00 pm to 8:00 pm and I paid my expenses The company damaged my Christmas plan, I was going to spend with my family and this irresponsibility passes. But now I’m going to take a breath, let this crisis pass, I don’t want to schedule the trip now, I’m afraid of a new disappointment ”, he lamented.

Required by the report, the Azul airline reported, in a note, that, due to weather problems in Guarapari (ES), flight AD5102 (Belo Horizonte-Guarapari) changed yesterday to Vitória.

“As a result, flight AD5103 (Guarapari-Belo Horizonte) was canceled and the affected customers went by land to the airport in the state capital. However, the aircraft that would operate the return flight from Vitória underwent maintenance not scheduled Azul points out that Azul Conecta customers received all the necessary assistance, as provided by Anac resolution 400, and were accommodated on the company’s own flights scheduled for today. Actions like these are necessary to guarantee the safety of your operations “.

Entrepreneur Rodrigo Giovanni de Almeida Domingos Jorge says he was very concerned about the infrastructure of the Guarapari airport. For him, who is 30 years old, the issue was bearable, but according to him, there were old people waiting for the flight.

“There was no water or food, there was no food or water. The closest place for that requires a trip down the road. I found the height of absurdity, that infrastructure is irrelevant.” He added: “I know that after a 2 hour flight delay, it is mandatory to supply food,” he said.

Asked to know about the lack of airport structure, in a note, the Guarapari Mayor’s Office responded that “considering the recent resumption of commercial flights to the Guarapari Municipal Airport Terminal, on the 17th, the Municipal Works Directorate is already carrying out the procedure of concession of the use and exploitation of the commercial space of the cafeteria “.