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This Monday, September 14, National Institute of Social Security (INSS) resumes the face-to-face service of agencies across the country. The reopening occurs after the organ has stopped working for months due to the pandemic of the new coronavirus.
How INSS agencies It will be reopened by Brazil, with the exception of the state of São Paulo Paulo, due to a judicial decision.
The consultations, in this first phase, will be made only for those who made an appointment.
“The reopening of the agencies is essential so that part of the population that needs face-to-face services is not harmed, especially at this pandemic moment,” the INSS said in a note.
The special secretary for Social Welfare and Labor of the Ministry of the Economy, Bruno Bianco Leal, explained that the face-to-face activities in the agencies will be gradually resumed. “Not all services will be available,” he said.
In addition, the secretary indicates that the service in the branches will be carried out by appointment, using the “Meu INSS” application or by calling 135. Therefore, INSS policyholders should not appear at the branches without scheduling the service.
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The secretary also reported that INSS employees who are part of risk groups or who do not have someone to leave their children with will continue to work at the central office. There will also be protocols to be followed by employees and the people to be served.
Agency reopening
HE service through remote channels occurred until Friday September 11. However theThe channels will continue to be used after the reopening of the branches and measures will be taken to simplify the procedures and extend the deadline to comply with the requirements.
It was reported that, Initially, the operating time of the pension agencies will be partial, with six continuous hours.
The INSS will give priority to the services of medical expertise, social counseling, compliance with requirements, administrative justification and professional rehabilitation. Judicial justification and assistance related to operational monitoring of benefits will also resume.
Agencies that do not meet the necessary conditions to serve people safely will continue to operate with reduced duty.
See also: Automatic benefit of R $ 1,045 will be released by INSS in SEPTEMBER
