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The app also brings ChatBot to answer questions and help citizens complete the 2020 Individual Income Tax Declaration
The Federal Revenue Secretariat launched the CPF Digital application, developed by Serpro, with the digital version of the CPF card. The application also brings ChatBot, for conversations and to answer questions from citizens when completing the 2020 Individual Income Tax Declaration (Personal Income Tax). The CPF Digital is now available to download on Google Play and the App Store.
The digital document provides information about the 2020 personal income tax return, clarifying the taxpayers’ doubts about how to complete the return, how to consult the refund, the filing deadline, the fine for delay in delivery or non-filing, individual situations, declaration joint, lion brochure and exemption for carriers of serious diseases.
“In this first moment, the priority is to use the chatbot to restrict face-to-face attention due to the coronavirus pandemic. But the proposal is to develop the application and provide other channels of virtual services that facilitate the life of the citizen. In the future , CPF Digital could become the gateway to the main services for Brazilians, “says Brazil’s Special Secretary for Federal Revenue, José Barroso Tostes Netodestaca.
In addition to following the new generations of Brazilians from birth, the CPF has been the key to accessing public services for more than a year. According to Decree No. 9,723, of March 11, 2019, the government instituted the CPF number as a sufficient and substitute instrument for the presentation of other documents of the citizen in the exercise of obligations and rights or in obtaining benefits.
CPF Digital displays the CPF card and also sends push notifications containing news to users. The application, which has virtual assistance functionality, was born as another important step in the digitization of public services for Brazilians.
