Ask questions about FGTS recall and emergency assistance



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Photo: Agência Brasil

Workers will be able to make an emergency withdrawal from FGTS in the amount of R $ 1,045, from June 15 to December 31, 2020 and the assets of PIS / PASEP will be absorbed by FGTS from May 31.

Withdrawal will work as follows: first it will be possible to withdraw the balance of accounts related to terminated employment contracts, starting with the account with the lowest amount in the balance. Then withdrawals from other accounts, starting with the account with the lowest balance.

How to consult

To find out the balance in the Dismissal Compensation Fund (FGTS), simply go to the Caixa website or download the FGTS application, which is available on cell phones and tablets.

When accessing the Caixa website, you will be asked to enter the NIS number (your social identification number) or the CPF number and then click on the registration password.

After registering the password, carefully read the rules that will appear on the screen and click accept.

Then fill in the personal data that will be required.

To finish the registration, create a password with a maximum of 8 digits, mixing letters and numbers and confirm.

Then go back to the home screen where you need to enter the login data you just created.

For those who already have a registration, use it to log in to the website or app

If you cannot access the Caixa website or application, you can use the call center by calling 0800 724 2019, or by going to a Caixa branch.

Who can withdraw?

Anyone who has an account, active or inactive in the Dismissal Compensation Fund – FGTS.

Amount to release

It will be up to R $ 1,045 per worker, that is, a minimum wage.

The bank reported that the dynamic will be the same as the other FGTS launches: withdrawals will be made according to the worker’s month of birth.

All workers who have FGTS accounts can benefit. A total of 60.8 million workers.

Approximately 30.7 million workers will be able to withdraw all the resources in FGTS (50.5% of the total). Up to 80% of accounts will be reset to zero; R $ 16 billion of which will be delivered to 45.5 million workers who earn up to 5 minimum wages with an FGTS balance.

Who has more than one FGTS account can withdraw more?

It will not be possible. The withdrawal method is different from the immediate withdrawal, which started in 2019. The total amount released is now based on the number of accounts. No one may withdraw more than R $ 1,045, even if they have two, three or more accounts with amounts greater than that amount.

How to withdraw

You can withdraw FGTS through Caixa branches, lottery and ATMs. To avoid overcrowding in Caixa branches, it is recommended to transfer money through the FGTS application.

The application can be downloaded from Google Play and Apple Store. After installation, the worker will only have to register on the platform to access all its functions, including checking the account / balance status and what are the available modalities.

EMERGENCY AID

This week, Caixa Econômica Federal will publish the schedule for the payment of the second installment of emergency aid from the federal government. However, many beneficiaries who are entitled to the program have not yet been able to withdraw the first installment of the R $ 600.

Still, according to Caixa regional superintendent Denis Mathias, there is no reason to rush and face long lines. Those who have not yet approved the registration, have not made or need to make adjustments, have until July 3 to take the necessary measures. Anyone who has already approved the registration already has the guaranteed amount and will remain in the account until the citizen makes the withdrawal.

“People do not need to run. Whoever has already made the deposit in the indicated account or in the digital account, this amount will be available for when they need it. We concluded yesterday the release of the cash withdrawal in the first installment. Those who have not yet done so have done, you don’t need to worry. The amount credited to the account is already there. Don’t get up early in the queue, you don’t have to come early. We’re serving everyone, “he said.

For citizens who do not have bank accounts, Caixa made the Caixa Tem application available, so that each person can make the necessary movement of the amount directly through their cell phones. However, many users claim to find instabilities in the operation of the application.

According to the superintendent, the app undergoes improvements and updates daily. “The application includes around 20 million digital accounts, but we had more than 80 million downloads. After the last update, you will only be able to access who is entitled. This to reduce the number of people trying to access the application, which it is the most convenient way to move resources, “he said.

In view of the high demand as a result of emergency aid, many people seeking other services, such as applying for FGTS, for example, face long lines at the agencies. For these people, the orientation is also to request the service through digital means.

“We have a request from FGTS for the worker to enter the agency assistance process, whatever the reason for the request. The worker can indicate an account to receive the funds. As for those who need to come to the agency, We’ve been reviewing customer queues and targeting to expand service on virtual channels. Agencies are providing exclusive services. People need to search for digital information, even as a way to protect themselves, “he said.

Emergency Aid Approval Process

Approximately 12.4 million informal workers who requested emergency assistance of R $ 600 (R $ 1,200 for single mothers) and had an inconclusive analysis should re-register in the program application or on the website ayudaio.caixa.gov . br.

This problem may have occurred due to divergent data, such as social security number, address, and information about dependents.

Find out how to follow the aid approval process, make a new request or dispute, by clicking here!



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