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So far there has been no specific law in the country for app-based taxis. In the current context, the central government has begun the process of incorporating these services into a legal framework. Their main goal is to hold such aggregators accountable for their services. At the same time to ensure customer safety and the well-being of taxi drivers. Its main basis is the Nitin Gadkari Ministry guidelines for this day.
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New guidelines limit application booth upgrade charges; What was the most common complaint from common passengers. From now on, aggregating companies such as Ola or Uber will be able to charge a minimum surcharge of one and a half times on the base fair. No more surcharges can be charged. In cities where the state government does not set the base price for the taxi, the base price will be Rs 25-30. At this rate, app-based taxi companies will have to decide the fare in the coming days. The guideline also clearly states that passengers cannot be charged more than that.
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Special importance has been attached to protecting the interests of passengers and drivers. It has been said that the driver of the vehicle has to pay at least 60 percent of the fare that will be charged to passengers for each trip. The remaining 20 percent will be taken by the aggregating companies.
Also, aggregation companies will not be able to fine a driver more than 10 percent of the total fare or Rs 100 if the trip is canceled without a valid reason. The same applies to passengers. However, aggregating companies have the right to distribute the fine between the driver and the passenger if necessary.
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