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The National Institute of Public Health shows in the recommendations on hotel accommodation units that, after May 15, they will not be able to operate for tourism purposes, but for reasons such as professional interest trips.
In the current epidemiological context, since hotel accommodation services were not suspended during the state of emergency, but they did not work due to the lack of customers due to traffic restrictions and since in the next period hotels can offer these services accommodation, but not for tourism purposes, but for reasons such as business trips, maintenance, etc., to protect the health of the population, the following is recommended:
Hotels, due to the specific characteristics of the activity, are places where guests temporarily live in a small space, where there is a high degree of interaction between guests and employees.
Aspects to be considered in particular are: guest accommodation, along with predetermined services (food and drink, cleaning, organization of activities, etc.), and the specific interactions of these units (guest-guest, guest-staff and personal-personal).
Each staff member must strictly adhere to basic protection measures against COVID-19, such as hand hygiene, physical distance, avoidance of the eyes, nose and mouth, respiratory hygiene and compliance with the recommendations. to stay home and away. seek medical attention if they have specific symptoms of the disease
The unit management must adopt a responsible attitude.
The management team must develop an action plan adapted to the situation and implement it in accordance with the recommendations of local and national public health authorities, in order to prevent cases, manage cases effectively and mitigate the impact among clients. ; of the staff
The management team must have sufficient human and financial resources to guarantee the quick and efficient implementation of the action plan.
The action plan can be evaluated daily or as needed and may include / refer to the following:
a) Optimize communication between management and staff, to predefine a policy of informing guests, but also to quickly provide and obtain information on incidents that may occur in the accommodation and to know the state of the situation at any time.
b) Optimize communication between management and the client, through informative posters to increase the impact of key messages among the guests, including the promotion of hand hygiene (hand washing for at least 20 seconds on all sides) hand) and respiratory hygiene. Reception personnel must also be sufficiently knowledgeable about COVID-19 so that they can perform their tasks safely and avoid possible transmission of COVID-19 within the unit. You should be able to inform guests about the unit’s policy about preventive measures taken or other services that guests may request (for example, medical and pharmaceutical services available in the area or in the unit). In addition, guests with respiratory symptoms should be advised to remain in their rooms until a doctor consults them (management will take care of this immediately) and can provide basic hygiene recommendations if necessary. Reception staff must provide access to official and up-to-date information on travel to and from countries or areas with transmission (COVID-19).
c) The management team will establish the room occupancy policy, with respect to the people who accompany it, in the event that a case of COVID-19 is suspected. The latest definition of the suspected COVID-19 case can be accessed on the INSP website. In such cases, during reception, the phone numbers of the county / Bucharest public health directorate should be immediately available so that they can be used whenever there is a possibility that a guest may be ill.
d) There must be a first aid kit at the reception that contains:
– Disinfectant / wipes with antibacterial effect for cleaning surfaces (wipes).
– Facial / eye masks (separate or combined, mask, glasses). It should be noted that disposable masks can only be used once (see Recommendations for using the mask).
– Disposable gloves)
– Protective apron (disposable)
– Long scrub top with long sleeves
– Disposable waste bag (biohazard)
e) Social distancing measures, hand cleaning and respiratory hygiene will be promoted.
f) The main measures to prevent the transmission of COVID-19 are social distancing, frequent hand hygiene and compliance with respiratory hygiene. These steps should be remembered to guests as a form of hospitality, although they are probably already familiar with them.
g) Social distancing implies abstaining from hugging, kissing or shaking hands in interactions with guests, but also with staff. This means keeping a distance of at least 1m and preventing someone from coughing or sneezing.
h) Hand hygiene means washing your hands regularly and thoroughly with an alcohol-based hand sanitizer, or washing them with soap and water. It also means avoiding touching your eyes, nose, and mouth. It is recommended to disinfect your hands after any exchange of items (money, credit cards) with guests.
i) Respiratory hygiene means covering the mouth and nose with the curve of the elbow or a napkin when coughing or sneezing. The used napkin should be thrown away immediately in a covered trash can.
j) It is recommended to monitor guests in the unit, who may be ill, but in accordance with regulations on the protection of personal data and the right to privacy and confidentiality. Reception staff should record all relevant incidents they encounter, such as requests for medical advice. This information will assist guests through: appropriate recommendations, facilitating early detection and rapid management of suspected cases, in conjunction with local health authorities.
k) Reception staff should have a discreet approach to this information and should ensure that only medical and administrative services will assess the situation and make appropriate decisions.
l) Technical and maintenance services will be provided in accordance with current regulations (water supply, ventilation, lighting, etc.). Verify that there is sufficient soap and sanitizing solutions. Disinfectant dispensers will be installed both in the hallways and in each room.
