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The Ministry of Justice approved that the Conciliation Council in Bærum establish a new department to handle thousands of passenger complaints against Norwegian. To handle the complaints, the settlement council receives an additional NOK 1.2 million, but that is far from being enough, says Namsfogden.
Ask for more money: Alexander Dey, Namsfogden in Oslo, Asker and Bærum, tells about a large number of passenger complaints against Norwegian.
Mimsy Møller
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– The waiting time for passengers who have complained has not ended, nor will it be significantly shorter because of this, says Alexander Dey, Namsfogden in Oslo, Bærum and Asker.
The Conciliation Council in Bærum has between 3,000 and 4,000 passenger complaints against Norwegian waiting. All of these are over three months old. Around 1500 of them are over 300 days old.
The number of cases is much more than the three conciliation judges manage to remove, Dey says.
– This is a very high number. Especially when you know that everyone has to go through a court hearing before finding a solution, Dey says. Treatment time is already approaching one year on average. Of course, it is too long, he tells E24.
Complaints come from around the world and have ended here because the airline’s headquarters is in the municipality of Bærum.
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All cases involve standard compensation claims between 250 and 600 euros per passenger, after delays or cancellations.
– It’s a lot of money for passengers, says Dey.
Due to the large scale of the case, in April the Conciliation Council asked the Ministry of Justice for more money and approval to create a new department, made up of three new judges and five people who can help administratively.
Alexander Dey then estimated to NRK that the price of such department would be above NOK 4 million.
On Friday, the Ministry of Justice announced that they had approved the creation of a new department.
– The Bærum Conciliation Council will receive a fixed annual remuneration in 2020 as a result of the increase in the resources of the case, by 2020 the Conciliation Council will receive a total of NOK 1.8 million. The Ministry will consider continuing this in 2021, Secretary of State Lars Jacob Hiim writes in an email.
Of this amount, 1.2 million is an additional donation, due to the increase in the size of the box.
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“We were cheering for this, but we would have been even higher if the amount had been large enough to really speed things up,” says Alexander Dey.
The Secretary of State adds that the condition is that the secretariat, which among other things sends summons to judicial hearings and rewrites the sentences, has the capacity to manage a new department within the framework foreseen for 2020.
– Here, no new funds have been allocated to employ more people in the secretariat. The budget is now such that Namsfogden has no means of recruiting more people here, says Alexander Dey.
He estimates that the Conciliation Council still lacks around NOK 2 million to create a department that can eliminate the many complaints. Dey emphasizes that appropriation is also not enough to pay six full-time judges a year.
– I think this helps us a little, but there are so many thousands of cases awaiting treatment that we will at least be away in 2021 before the cases are finalized, he says.
