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These trends were revealed by a representative survey of the Baltic population conducted by Nielsen on behalf of the Gjensidige insurance company.
The call queue is vital
Respondents were asked who they would notify first if they had a traffic accident on the road. According to the study, 40% call the emergency number first after a traffic accident. Estonia, 29 percent. Latvia and only 17 percent. Lithuanian population.
“Statistics show that drivers in all the Baltic countries behave very differently after a traffic accident. It should be noted that Estonian driving habits are the most correct. Most drivers in this country are used to call emergency services as soon as possible. In the event of an accident, Estonians immediately call 112 without wasting particularly valuable time after a road accident. The response must be prompt, as it is generally difficult to determine the condition objectively both of the people involved and of the car immediately after the incident. In such circumstances, priority should not be given to family members, but to emergency assistance, “says Viktorija Katilienė, Head of the Claims Department for the Baltic States of the company of Gjensidige insurance.
She points out that especially now, under quarantine conditions, such a sequence of calls is the most correct.
“People should avoid social contact even after a traffic accident, so first it is necessary to consult and follow the instructions of the emergency services,” advises the representative of the insurance company.
According to V. Katilienė, in the disputed situation, even if the traffic accident is not complicated, the officials should be contacted and resolved first.
“In recent weeks, these circumstances have often been recorded not only on the streets, but also in snow-covered courtyards and crowded parking lots for apartment buildings,” he says.
According to V. Katilienė, people often do not get the owner of the car that they have damaged due to a minor event and leave a note with personal data behind the windshield wiper.
“If the driver who found the note does not call the number indicated on it, but calls the police directly for help, the culprit who left the note will be legally considered to have escaped from the scene. Uncomplicated traffic accidents can be complicated without informing officials, ”says the insurer.
Family members are more needed than services
The study showed that Lithuanian and Latvian drivers more often than Estonian drivers call insurers and roadside assistance services first. 12 percent. Lithuanian, 10 percent. Latvian and 5 percent. Estonians request roadside assistance immediately after an accident. Insurers are informed first about the traffic accident in 17%. Lithuania and Latvia and 14 percent. Estonian population.
“Roadside assistance services are called in in the event of a major accident in which the vehicle can no longer continue and the driver needs help to transport it to the nearest repair shop or storage location. Insurers are called immediately after the event by those who are sure that neither people nor vehicles have been more affected, ”says a representative of the insurer.
According to the survey, a large proportion of people continue to call relatives or acquaintances after the accident after the traffic accident. The majority (almost one third) of drivers in all Baltic countries call their spouse, others, friends and family first. The latter are addressed immediately by 9%. Lithuanian, 7 percent. and 6 percent. Estonian drivers. 9 percent call their friends. Lithuanians and 3 percent each. Latvian and Estonian.
“We see that it is difficult for almost half of the drivers in the Baltic countries to behave in cold blood and choose the correct call sequence after a traffic accident. They call the most important people, although in most cases they may not receive immediate help, but moral support or even stronger emotions, “says the insurer.
According to the survey, Latvian and Estonian drivers would never call their colleagues after a traffic accident, the latter would report the incident first to only 1%. Lithuanian drivers.
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