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These letters are accompanied by a payment advice allegedly issued at the customer’s request. The letters are sent with an attached document called “Payment Suggestion”. This document contains malicious software intended to extract confidential customer data.
Linas Sadeckas, an expert in bank fraud prevention, advises clients not to open the file attached to this letter in any way.
“If someone still opens it, we recommend that they contact their IT security specialists immediately to check if any malware has been installed on their computer,” Sadeck said.
Fake emails were sent from an email address that had no connection to Luminor Bank [email protected], its subject is “Payment Tips”. The letter itself is written in the wrong Lithuanian language.
The bank reminds you to keep your personal data, not to open suspicious emails, not to reveal your online banking logins to anyone. If there is a suspicion that online banking connections have been stolen, we recommend that you notify Luminor Bank as soon as possible.
Scammers are rampant elsewhere
SEB Bank advises customers to be very careful when buying and selling items on advertising sites.
Recently, there has been a significant increase in fraudulent attempts to trick people into selling or buying second-hand items on advertising sites. The bank recalls that residents would not reveal their personal information to anyone, nor would they enter their payment cards or Internet bank login details when they received suspicious links to private websites.
“In recent weeks, we have received more and more reports of ad fraud. Financial scammers pretend to be buyers and sellers of items from Eastern European countries, communicate in non-Lithuanian or broken Lithuanian language, use Viber or What’s apps App. Scammers pretend to be sellers of goods and place bogus advertisements that allegedly sell cheaper electronics, appliances, and sometimes even popular breed puppies.
After agreeing to purchase an item, the scammer sends a link to a page that often visually reminds you of the actual website from reputable advertisements or courier companies and asks you to enter your payment card details there and confirm the payment. . This is how scammers misappropriate funds, ”warns Audrius Šapola, Director of the Prevention Department at SEB Bank.
According to him, the ads are scammed in another way: scammers also pretend to be buyers who want to buy things sold by the population. In this case, they are convinced that, for various reasons, they cannot transfer money to the bank account for the item they want to buy and again send a link to a page asking the resident to enter their payment card and login details. banking session, apparently to transfer. money to the seller’s card.
Recently, this type of fraud has become more common, and these scammers often ask residents to repeat payments several times because they allegedly fail for technical reasons, thus deducting multiple times the amount of money.
The bank cautions customers and urges them to be very careful not to enter their payment cards or online banking login details on suspicious websites after receiving a link from individuals, and to critically evaluate such requests. .
If the client, after clicking on the link received, enters the data of his payment card (card number, expiration date, CVV code) and confirms the payment by entering his identification code and confirming the login using the means of logging in (Smart-ID, password generator, mobile signature), said payment is considered duly authorized, that is, made by the customer himself, so the responsibility for said payment rests with the customer.
In such a case, if the customer contacts the bank claiming that the money has been transferred to the scammers, the bank will make every effort to help the customer recover the funds, in accordance with the Mastercard and Visa rules. Unfortunately, it is often difficult or impossible to recover funds.
The Bank recalls that in case of any doubt about the call or request received, Bank clients can contact SEB Bank at any time of the day by calling +370 5 268 2800 or using the Skype program (SEB.Lietuvoje).
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