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“Lately, in about 5-7 days, the water pressure in our house is very low or non-existent. During a pandemic, we can’t even wash our hands and that happens in 30-degree heat.
We cannot eat, wash dishes, wash. I am not talking about older people or neighbors who have young children. Kauno vandenys submits response templates. We need water, not a template, ”he said. 15 minutes the reader who ran for the editorial board Žygimantas.
Stop reader video footage / During the heat and pandemic, Kaunas residents ran out of water
He assures that this problem is repeated for the third consecutive year and is unsolved.
As soon as the heat ends, there will be no more water, when you need it most.
Water consumption has increased
Kauno Vandenai Public Relations Specialist Andrius Nenėnas 15 minutes the situation request was answered by:
“Due to the heat in the country, the consumption of drinking water in the city shot up several times. Especially in the peripheral blocks of individual houses and / or cabins, where residents not only use water more intensively in their homes, but also water their plants or fill outdoor swimming pools ”.
According to A.Nenėnas, the increase in water consumption could have affected the residents of the upper floors of the apartment building where the complainant lives.
According to the specialist, the internal networks of this building are old and a little further from the main line.
Photo by Erik Ovcharenko / 15-minute photo / Kaunas residents suffer from water shortages
While the pressure on the main line, which supplies water to other homes in the district, is sufficient and complies with legal requirements, it would be risky to increase it further.
Because, according to the specialist from Kauno Vandenai, the tightness of the networks may be in danger, and an excessive current would cause the natural deposits of iron and manganese to settle on the walls of the pipes and the inhabitants of other houses would be affected.
According to A.Nenėnas’ response, emergency services deliver water to customers according to their wishes.
The water is delivered in a 5 liter plastic container.
If residents are forced to buy drinking water, the company offers to save checks.
If a claim is made to the company, the loss is compensated.
When asked why residents get sample responses and not help, A.Nenėnas responded:
“The resident’s letter was received by general email. By mail. The administrator forwarded it to those responsible and informed the client about it. He was subsequently contacted by Kauno Vandenai’s Facebook administrator. The situation was explained to the client , it was agreed that the emergency service would provide drinking water ”.
He explained that according to the law, customer letters must be answered within 3 days, because in some cases it is necessary to collect information, for example, to obtain a water sample, collect data from the dispatch center and the like.
In her comment, Kauno vandenys sincerely apologizes to customers who have suffered water outages caused by the heat.
Photo by Alius Koroliov / 15min / Waters of Kaunas
When the heat cools and the water consumption decreases, the pressure in such an apartment building should recover.
“At the level of the responsible representatives of the company, the possibilities of building an additional pump / hydrophore, which would help to lift the water through heat in the future, will be discussed. However, as far as we know, due to the peculiarities of the old internal networks, for which Kauno Vandenys is not responsible, it is not easy to do so ”, reported A. Nenėnas.
According to data from the Kauno Vandenai Central Dispatch Office, water consumption in the Ringaudai – Noreikiškės area increased 3.5 times, in the Domeikava – Sargėnai area – 3 times, in Romainiai – 2.5 times, in Garliava and Aleksotas – 2 times.
In part of Šilainiai, a little more than once.
Little has changed
15 minutes In 2019, the journalist visited apartment buildings on Pagėgių Street, whose residents faced an interrupted water supply.
The Kaunas City Municipality has committed to taking various measures to avoid interruptions in the water supply in the future.
Six new wells are planned, a more efficient organization of the reconstruction works of the main water supply lines and additional pumps in those districts that faced the greatest fluctuations in water pressure.
Pumping stations were promised to be installed in Vilijampolė, Pagėgių street, located in apartment buildings, where water was difficult to get to the upper floors during the heat.
In two years, little seems to have changed.
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