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Surprised by the way the shipping
The reader “Delfi” said that he had his own electronic store, and on March 6 he sent a package to a customer in Kaunas at another address in the same city, but received an unpleasant call from the customer.
“The shipping customer calls and says, ‘Where is the package I ordered and paid for?’
I check the Lithuanian Post website and I don’t believe with my own eyes.
Shipping, March 6 sent by priority mail from Kaunas to Kaunas, March 10. I was in Vilnius, at the LP distribution point, ”Adam said, saying that he was very surprised, because the shipment usually reached customers the next day or the day after shipment.
The man said he had contacted the post office and received a response that the company was currently restructuring.
“I asked when the shipment will reach the recipient. It was answered on Saturday or next week.
Saturday is March 13 and next week is March 15, “he calculated.
Adam said he did not understand how a package sent to the same city on March 6 travels for a week, and even through Vilnius.
“Somehow I hadn’t thought that the letters from Plungė to Plungė or from Klaipėda to Klaipėda traveled through Vilnius. It sounds like a joke to me,” he said.
Most shipments are now distributed at a single point.
Ugnė Bartašiūtė, head of the communication department of the Lithuanian post, told the editorial staff that she sincerely apologizes for the inconvenience.
According to her, every effort is currently being made to ensure that shipments and letters are delivered as soon as possible.
“We managed to distribute most of the remaining letters and packages in a week, and now they are on their way to the recipients,” he said.
According to the representative, on March 1, the company switched to automated and centralized parcel distribution.
“In the first week we improved the processes, we identified the problems to be solved and the employees learned to work according to the new procedures.
Although most of the planned work went smoothly, we also faced unforeseen challenges, which we resolved immediately.
It is important to note that we carry out our activities 24 hours a day, 7 days a week, all these works have to be implemented in parallel, without interrupting current activities. At the same time, we continue to capture higher than usual shipments. For these reasons, part of the packages traveled to customers longer than usual, ”he mentioned, and explained that after the transition to automated distribution, it was centralized.
“This means that most packages and letters to the final recipient are distributed at the Vilnius Logistics Center. It is important to note that previously packages were manually delivered to several different stops, the package never traveled directly from one post office to another, for example from one Kaunas post office to another Kaunas post office. Now it is quite the opposite, in the intermediate stops, the distribution centers, only the shipment is transported and the distribution is carried out in the new logistics center in Vilnius ”, he explained about the new changes and added that currently, in order to deliver Additional team works around the clock at the Vilnius Logistics Center.
“This will ensure more efficient processes in the future so that shipments and letters reach the end point faster,” said U. Bartašiūtė.
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