Spread of COVID-19 in the Registry: Customer Service is Changing

Preference will continue to be given to those who register early

Currently, pre-registered customers have priority in company branches, and unregistered people are served only when a vacancy occurs, that is, when pre-registered customers do not arrive or cancel their visit. This customer service arrangement continues. Remember that the reservation of one hour of service can be done simply online.

Regitra visitors are asked to know and follow the general safety requirements: disinfect their hands, use nasal and mouth protection throughout the visit, maintain a safe distance, and it is recommended to pay for services with a bank card.

Changes in customer service spaces and theory exam classes

Taking into account the Government’s decision to guarantee 10 m^two area, the number of people served at the same time will be limited in the subdivisions of the company within the territories of the municipalities where the quarantine has been announced. For example, if the area of ​​the customer service aisle reaches 70 m^two, then up to 7 clients will be served.

The same principle of work organization will be applied in the theoretical exam classes. On this basis, the number of exam places will be planned in advance. Also, some of the exams will be done on an ongoing basis or will be postponed to other days. Company employees will contact the individuals whose theory tests will be canceled and suggestions will be offered at other possible times. For other people, the exams will be held as scheduled.

For those who perform services online, delivery will be available only to the home or post office

With the increasing number of COVID-19 cases across Lithuania, Regitra invites customers to use electronic services. It is possible not only to exchange a driver’s license remotely, but also to register a vehicle previously operated in Lithuania or advertise its sale, request a new registration certificate and license plates, etc.

To manage customer flows, all electronic orders will be delivered only by courier or to the nearest post office.