[ad_1]
wednesday morning 15 minutes received the clinics’ apology for an incident reported by Masloboyev last week.
“About 10 births are accepted daily at the Santara clinics. Some of them are heavier and longer, others are lighter and take less time. Doctors at the Center for Obstetrics and Gynecology do their best to ensure that the event, which is extremely important for the family, the birth of a child, runs smoothly and safely.
Every time there is a lack of communication or a conflict between the mother, her family and the staff, our entire team reacts sensitively. The complaint of our patients in the public space is really unpleasant. On behalf of the clinics, we regret the unpleasant experiences we have had, ”the letter said. 15 minutes wrote a spokeswoman for the Santara clinics.
He also added that the situation is currently under investigation because the names of the employees were not mentioned in the narrative.
“There is no doubt that the described behavior is not tolerated in our clinics. However, we strongly encourage all visitors (patients) to Santara clinics to speak with ward staff in the event of any issues, to contact the administration to facilitate clarification of the situation and to avoid potential unpleasant conflicts in both sides.
Erik Ovcharenko / 15min photo / Famous people at the party
Santara clinics provide communication training for staff, as we are aware that a human relationship with the patient is an integral part of the treatment or service provided. Although live communication is currently limited by the epidemiological situation, training, discussions, mutual consultations are carried out remotely.
The case, published in the media, is already being investigated, discussed with both the staff and the management of the clinic. Our goal is not only the highest level of medical services for patients, but also a pleasant mutual connection. We thank all patients who ask questions, point out deficiencies and write our sincere thanks to our physicians, “concluded the representative.
READ ALSO: A night of life: S. Maslobojev – on the shocked behavior of employees during the birth of a wife
Employee communication was shocking
Recall that on the night of September 23-24, Masloboyev had his third offspring. It is true that for parents raising two children, this process was not easy this time. 15 minutes S. Maslobojev spoke with such communication, that he would not wish on anyone.
First of all, as Sergei says, when he arrived at the office in the evening, he tried to attract the attention of the guard personnel by making a signal, but for a while he could not enter.
And even when it was possible to enter the area, the couple who arrived by car were distracted for a while.
“I took my wife to the entrance, the guard slept there and the security guard woke her up. Until she left … Well, like I said here, she wasn’t really in a rush.
Photo by Julius Kalinskas / 15min / Clínica Santara
The situation wasn’t important to her either, maybe the man is already giving birth, maybe he’s already in the process … She was completely relaxed. “Well then, what did you come here for?” In the sense of what we came to look for? So, give birth. “Don’t call me here …” – Maslobojev recalled the details of the conversation.
While his wife was tangled behind her stomach and in severe pain, Sergei said he continued to interact with a woman who, as he says, showed little interest.
And while a problem had to be solved, another problem soon emerged: Security guards demanded that the car be taken away.
“Even though there were exactly 0 on the field at the time, I have an injury, I’m on crutches, so I asked him if I needed to limp somewhere else now. They took me to the paid parking lot,” Sergei recalled.
“I asked if they were joking, not me limping now. Well, anyway, I left my wife at the door and to avoid conflict, I drove to park the car.
I limped on that leg, carrying all the things, and they stood and watched me return. After all, they saw that I was carrying things on crutches … Zero humanity ”, S. Moslobojev did not hide his disappointment.
TV3 Photo / Sergei Masloboyev with his wife Airine
Soon the couple may have entered the reception, but here too they were caught with unpleasant words. “Well, what did you come here for?” Sergei remembers the words he heard.
“I answered that because of the delivery. And he replies: “When you have young children, you panic,” Sergei recalls, believing that the staff allowed themselves to express their every thought.
As she had to run to the car, Airine Masloboyeva was left alone with the staff. Later, the wife told her husband that it was then that they asked him to produce documents. What she had, she gave.
“The wife is clutched behind her belly, and the worker just pushes the blades back, saying, get it out of the sheath. If he had seen it, he would not have endured this matter. Couldn’t she take it off herself? Maniškė was already bitten by a toothache, “said the interlocutor.
Later, as usual, the temperature had to be measured. However, even this was not without incident. Sergei says that his wife was forced to sit down, although due to the pain it was very difficult to do so. When asked if it would be possible to measure the temperature when standing up, as Sergei says, the two only heard one surprising phrase: “When you have children, it doesn’t hurt, but now it hurts?”
Soon, the couple heard from the doctor that the woman’s cervix was already open 8 cm, so A. Maslobojeva was already in the process of giving birth all the time.
Due to the situation, the fighter did not hide his frustration and raised questions about whether people like these workers should work with mothers. A conflict fighter is considering filing a complaint.
However, S. Maslobojev emphasized that he did not complain about the work of doctors or nurses from other Santara clinics. More precisely, he was completely satisfied and sent a thank you for that.
[ad_2]
