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“As of March 1, Lietuvos Paštas started the transition to automatic package distribution. We are currently in a transition period: we are gradually connecting and calibrating all the hundreds of operational processes, we are doing system improvement work.
Because we operate 24/7, all of this work must be done in parallel, without disrupting current operations. Projects of this magnitude inevitably present challenges that can lead to delays in some shipments during this period. We apologize to our customers for the inconvenience. We do our best to deliver all packages as quickly as possible, ”says Norbertas Žioba, Marketing and Sales Director at Lietuvos paštas.
According to him, to ensure the fastest and smoothest possible package delivery, Lietuvos Paštas during this period dedicated an additional team of people, working in shifts 24 hours a day at the Vilnius Logistics Center.
Additional staff have been hired in other departments as well, and a customer service contact center will function at increased capacity during this period. From now on, for the convenience of clients, consultants can also be contacted using the short number 1842.
N. Žioba points out that at present the international logistics chain, which is still disrupted by the pandemic, poses additional challenges, as well as the unusually high flow of shipments, which remains at a level similar to that of the most intense months of November- December . February data shows that the number of packages traveled by LP EXPRESS postmen and couriers was more than double than in the same period a year ago. This has caused delays during the transition period.
“We have planned to move to automated distribution in March, when package flow tends to slow. However, due to quarantine restrictions, it remains very high. As a result, the last stages of an automated distribution project must be implemented by the company’s equipment in exceptional condition, so even with additional resources and preventive measures, unfortunately certain operational interruptions cannot be avoided. We are now concentrating all our efforts on solving the delays, “says N. Žioba.
The company notes that these delays are temporary. Fully automated parcel delivery will help improve the quality of postal services, the speed of parcel delivery, and reduce the likelihood of errors that are unavoidable in manual parcel delivery.
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