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The departments that serve the largest customer flows in cities from March 30 to April 10. it will work 1 to 3 hours longer than usual. Additionally, an even larger portion of received postal shipments will go to ATMs at no additional charge, where customers can pick them up at any time of the day that is most convenient for them, according to the Lithuanian Post report.
“Considering record package flows and longer delivery times for some packages, we are taking additional steps to serve customers as smoothly as possible. Therefore, we are extending the working hours of some departments, directing an even larger share of inbound shipments to post offices and looking for other solutions that are convenient for customers.
At the same time, we apologize once again to all those who experienced inconvenience during this difficult period due to late shipments or longer queues at post offices. We are doing our best to resolve the challenges as soon as possible, ”says Ugnė Bartašiūtė, Head of the Communication Department of the Lithuanian Post Service.
According to her, if necessary, the company can make additional decisions regarding the extension of the working hours of post offices. As before, packages will be delivered to the most popular post offices 7 days a week. The contact center that serves customers is also working at increased capacity.
Lietuvos Paštas previously announced that due to double parcel flow during the pandemic and the transition period during the introduction of automated distribution through the Vilnius Logistics Center, some customers experienced temporary delays in deliveries in the first weeks of March. . At present, most of the difficulties have already been resolved and in many segments packages and letters are delivered under normal conditions.
Lithuanian mail now focuses on items arriving from abroad, the delays of which are still recorded. With the help of additional resources and improved processes, it is planned to normalize the delivery of these items in the next two weeks, according to the Lithuanian Post report.
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