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The LB Supervisory Authority instructed Luminor on Friday to explain how it guarantees operations and protects clients from possible disruptions, the central bank confirmed to BNS.
“The Bank of Lithuania considers it intolerable that several failures occur in Luminor’s operations, during which the bank cannot always adequately guarantee the continuity of financial services to its clients,” LB noted.
According to the central bank, Luminor often does not even inform customers about failures in a timely manner, and does not take adequate measures to protect them and avoid possible losses.
“The constant recurrence of outages raises reasonable questions about whether the bank has sufficient and reliable internal control mechanisms and means to prevent, eliminate them quickly and effectively,” said LB.
On Wednesday, LB received many complaints from Luminor clients about the bank’s activities. They stated that for a few days they were unable to connect to the Internet bank with a mobile signature and use the services remotely, nor could they contact the bank and find out the reasons for the interruption.
Luminor announced Wednesday that its clients using a mobile signature cannot connect to the Internet or mobile banking due to a malfunction of the Registration Center. The bank offered to use another connection and payment method: Smart-ID or code generator.
According to Luminor, it uses a mobile signature solution directly linked to the Registry and not to mobile operators. The center restored mobile electronic signature service for the bank on Thursday night.
Other large banks said their clients did not experience such problems.
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