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“It would be interesting to receive a comment from Maxima on such a case. Save the date. As an expired product, it is good again,” explained the Kaunas resident who sent several photos to the editorial office.
They show that the natural orange juice produced by Maxima is suitable for consumption until September 15. However, after tearing off the top label, the reader found another original, which says the date the juice was made, September 13, and should be drunk before September 14.
The man stated that he had bought this product at the Maxima store in Kaunas “Akropolis” – this is justified by the seller’s address printed on the label (Karaliaus Mindaugo ave. 49).
After asking the representatives of the retail chain “What’s going on in Kaunas?” How to understand the magic of these numbers, Ernesta Dapkienė, director of the department of communication and image of Maxima, pointed to one of the employees of the store.
“We apologize to the customer for this misunderstanding. This is arbitrary behavior by the employee, which is completely intolerable, therefore, employees will be severely punished,” the comment posted to the portal on Thursday, repeatedly expressing regret for such behavior and the unpleasant situation of the employee.
E. Dapkienė assured that the money paid will be returned to the customer; To do this, you must contact the store, contact the Maxima toll-free information line 8 800 200 50, or write an email. by mail [email protected]
“We make great efforts to make purchases in our stores pleasant and that the products meet customer expectations. If the purchased product is not of good quality or if other possible defects are noticed, please inform the administration of the store, contact the Maxima toll-free customer information line 8 800 200 50 or write [email protected], so that we can react faster and prevent unauthorized activities “, – E. Dapkienė named the action plan in case of a similar situation.
According to the director of the communication and image department of the retail chain, everything possible will be done to prevent this type of situation from happening again.
Source: www.kaunas.kasvyksta.lt
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