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“Waiting at public transport stops is part of mobility, so we do our best to create comfortable conditions for passengers at this point in their journey. We are expanding the network of stations with modern screens. They do not require passengers to Find out what and when the bus or trolley will arrive: the arrival times of the routes to the stops and other relevant information for the passengers are displayed on the screen in real time.
We constantly assess the conditions and needs of passengers, we conduct annual satisfaction surveys with public transport and the entire system of your organization – the last one is ongoing. We collect detailed information on what seems to have improved for the passengers themselves or, on the contrary, should be improved ”, says Loreta Levulytė, Head of the Public Transport Department of SĮ„ Járimo paslaugos ”.
The last 5 markers are welcoming passengers this week and in 2021. A total of 20 new markers will appear in Vilnius. In addition, the passenger information panels previously installed in the stations are being renovated; Repainting work is currently underway, which is planned to be completed in the near future, according to the press release.
Specific locations for the installation of billboards are planned after evaluating various criteria: passenger flow at public transport stops, number of routes, transfer points, traction objects at station entrances, requests from residents and others .
In Vilnius, other measures are being implemented for a comfortable and safe wait for passengers. From the beginning of last year to the present, more than 135 units have been installed. new public transport pavilions, the installation of another 40 new pavilions is planned. This year alone, 60 new benches have been installed at public transport stops and the same number is expected to be installed next summer.
Improve the accessibility of public transport – during 2019-2020. 50 new public transport stops have been installed in Vilnius. A more convenient access to public transport stops will be guaranteed, the possibilities of installing pedestrian paths will be evaluated.
The comments of the passengers themselves are also taken into account when organizing the work of public transport. Public transport organizers monitor urban mobility trends and take passenger feedback into account when planning new schedules, vehicle capacity, and upgrading elements of the station’s infrastructure.
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