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According to the report, the decision was made by Prevel in response to a meeting with Interior Minister Agne Bilotaite on Tuesday and “then to a completely different kind of information that appeared in the public sphere.”
“During yesterday’s meeting with the minister, we discussed the situation after the introduction of the new system, but then I heard the minister’s statements on television, with which I do not agree. It has been repeated many times throughout the project: the time allotted to the project is too short. Meanwhile, the Minister’s comments on the unwillingness of the company to achieve the project’s objectives appeared in the public space, “said D. Prevelis.
According to him, this demotivates the company’s team and damages its reputation.
This undermines the good changes made by our company, sometimes surpassing the experience of other European countries. I want to emphasize that the project started on time and is developing further, and the main objective has been achieved: the “shadow” comes to the surface, “commented the Regitra head.
According to the company, the manager asked the Ministry of the Interior to terminate the employment contract.
On Tuesday, the Interior Ministry distributed a report in which A. Bilotaitė asked the state-owned company to eliminate customer service problems within a week.
“It has been a month since the new system was introduced, but the situation remains extremely difficult for those who want to register and receive services. Drivers cannot waste hours and hours in queues. It is understandable that the scale of the changes is great, but for so long the problems are simply intolerable, so a week is given and then evaluations will be made and the appropriate decisions will be made, ”said the Minister.
Since the beginning of last month, a new vehicle owner accounting system has been put in place to curb the “shadow” in the auto trading market. This means that from now on all vehicles already in the country must have a sole proprietorship declaration code (SDK).
According to the ministry, this is one of the factors that determined the queues in the “Registry”.
As BNS later reported to Regitra, to manage customer flows, the customer service procedure was changed as of May 28: more people who need vehicle registration services are served without prior registration.
Additionally, the company noted that some people go to the unit even though the services can be obtained online. For example, the SDK drivers can be downloaded for free from the electronics.
According to Regitra, in most cities, clients who arrive without prior registration are served until the end of the working day, except in Vilnius, where employment is highest.
According to the Home Office, the SDK will be subject to a tolerance period until September if a person does not fulfill their obligations on time. The control authorities will not seek to penalize but to provide the necessary information.
