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According to the company, the data that was uploaded to one of the hackers’ favorite forums is three years old. It is reported that the data of those customers who registered in the CityBee system as of February 22, 2018 were made available to a limited number of people.
It turned out that their names, surnames, personal identification numbers, phone numbers, emails were published. postal addresses, residential addresses, driver’s license numbers, and encrypted passwords.
To get this information, cybercriminals posted on a registered forum abroad on the night of February 15-16. Affected CityBee customers write to the Facebook group that such information is currently available for purchase.
As Kaikaris spoke at a press conference on Tuesday, the company is currently clarifying the circumstances of how customer data fell into the hands of criminals.
“It just came to our knowledge then. It affects me personally because I am a CityBee customer, my friends, family, so I understand the feeling of insecurity that some customers experience. Currently, the priority is our customers, so we have established a line direct where victims can contact and find the information they need.
“We work closely with the police, explaining the circumstances, the place, the time, how to reduce the possible consequences that may be associated with the theft of personal data,” he said.
K. Kaikaris claims that criminals do not have data on payment cards and driver’s licenses, because the company does not collect this information.
“There is only one set of rights and one expiration date,” he explains.
K. Kaikaris advises affected users not to panic and to change their password not only on the CityBee system, but also on others.
“Surprisingly, the information is three years old, if it was stolen before, it seems that it should have been published earlier, who has that long to keep it. The other thing is the published information, we no longer have it, because the customer base has grown, the infrastructure has changed, we do not have an exact answer, we are explaining everything ”, commented K. Kaikaris.
The CityBee director added that the company itself was not blackmailed and was not offered to buy back stolen data from customers.
“Criminals are looking at public space, looking at what is happening. Its sheer style of posting some information first, then seeing what the reaction will be, posting more profit-seeking shows. Therefore, I could not say in detail what we are explaining and how. The police could provide more information once the pre-trial investigation has started, “he said.
© Company archive
As new facts became clearer, CityBee added its customers who were registered in the company’s system until 2018. February 22, calls to change their passwords in both CityBee and other systems if the same password or one has been used. Similary.
The Company ensures that the disclosure of stolen CityBee customer data will not affect the security of customers ‘financial services in any way, as the Company does not collect confidential information related to customers’ payment methods.
As stated in the company’s report, all information related to the incident is provided to the responsible authorities. In order to protect clients’ interests and clarify the crime, we cooperate with the Lithuanian police.
Meets to file suit
Affected CityBee customers join the Facebook group on the social network. At present, it contains almost 4 thousand. members. It states that one of the purposes is to bring a class action. Consumers are also concerned that criminals have not fallen into the hands of their credit card details.
CityBee is reportedly also developing a special hotline. All those who registered in the company’s system until 2018. February 22, you can already ask questions by email. email [email protected]. A hotline will also be established soon.
Initiated a pre-trial investigation
According to the press release, the Lithuanian Criminal Police Office is conducting a pre-trial investigation into data stolen from CityBee clients in close cooperation with the company itself.
“We ask people not to be tempted by offers to buy hijacked data, but to report those offers to the police through the portal. www.epolicija.lt.We also ask that you not share or distribute the stolen data or where you can get it, “police said in a statement.
It is strictly prohibited to use the information published by DELFI on other websites, in the media or elsewhere, or to distribute our material in any way without consent, and if consent has been obtained, it is necessary to indicate DELFI as the source.
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