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Following Monday’s scandal, when user data fell into the hands of hackers, CityBee announced a tool on its Facebook account to help securely verify user data for theft.
You can do this by logging into the customer’s self-service system on the website (selfservice.citybee.lt). If you have forgotten your login details, just click “I forgot my password”. When you log in to the system, you will immediately see an automatically generated information message about your data.
Answers to frequently asked questions related to data theft can be found in the FAQ section of our website https://citybee.lt/.
“We understand that due to data theft and disclosure some of our customers still feel insecure, so we try to help them as much as we can,” the report says.
Some important things:
Keep an eye out for mobile signature and Smart-ID messages on your phone. Do not approve them if they were not initiated by you. This is very dangerous because it would give scammers access to your bank account, sign documents electronically, etc.
For customers affected by data theft, we have offered a variety of tools that can help improve the protection of personal data and protect it against unwanted financial obligations.
We have already provided all the necessary information to the State Data Protection Inspectorate and continue to work closely with the Lithuanian law enforcement agencies.
While the data theft affected our clients by email. We informed each other by email the same day as soon as we found out about the event, and we also sent them SMS messages today. We did this to ensure that this important information reached everyone, as part of the theft would affect customers accessing email. the mail failed.
We are confident in the ongoing investigation and are confident that it will establish the true circumstances of the crime and uncover the culprits. A whole team of local and international experts helps to do this.
We will continue to provide regular updates on important events related to theft and investigation of our customers’ data.
If you are sure that your personal data has been stolen, you can contact the hotline created for these cases to obtain more information. Questions can be asked by email. by email [email protected] or by phone +370 666 00331.
Data published on Monday
The CityBee customer data breach was announced Monday night. About 110 thousand people fell into the hands of programmers and were publicly announced. names, phone numbers, emails of users who have registered on the platform before February 22, 2018. email addresses, personal codes, passwords.
CityBee encourages its customers who registered in the company system before February 22, 2018 to change their passwords in both the CityBee system and other systems if the same or similar password was used.
However, the head of the company Kristijonas Kaikaris assured BNS on Wednesday that it is not necessary to change the payment cards or driver’s licenses of the people whose data has been made public, as CityBee has not collected this information.
CityBee operates in Lithuania, Latvia, Estonia and Poland. The fleet of automobiles managed by the company consists of more than 2,000. vehicles, the company has more than 750 thousand. registered customer base.
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