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This year has brought many challenges to all Lithuanians. However, there are still people who can surprise unpleasantly: A.Grigaliūnienė says he has come across rough communication from the employee when trying to call an ambulance for a mother feeling unwell.
“The call was really very unpleasant and shocking. And he was certainly excited. After all, it’s not every day your mother tells you she can’t walk, “she said of the incident. 15 minutes began to tell Agnė.
Vidmantas Balkūnas photo / 15min photo / Agnė Grigaliūnienė
As Agnė recalled, the operator of the General Emergency Center connected her to the ambulance dispatcher, who answered and started asking what had happened to her mother. However, nervous about a close person and having difficulty writing words, Agnė did not know how to answer that question. Then, as he claims, and received an unpleasant statement.
“They ask me what she has and I’m excited to say that I don’t know who, after all, I’m not a doctor. Then they told me: “And we are not in a taxi,” the presenter recalled the bitter experience.
A.Grigaliūnienė was surprised by these words of the employee. This tone of communication is not normal in your opinion.
“I want to understand the doctors and everyone in general, because the situation with COVID-19 is very stressful. But that response was cruel. Maybe according to the rules I had to give them additional information, but what will they give if a person doesn’t even let it touch, it just doesn’t escape, “said Agnė.
Paulius Ramanauskas / 15min photo / BCP operator
Still, in this situation, one can finally see the silver lining: help was finally requested and the doctors treated Agne and her mother with kindness.
“I really have no complaints about the doctors who came and accepted in Santariškės. Clearly, the tension is there, it is visible everywhere. And it is very strange that some ruling party can boast of having controlled the coronavirus situation, even though it has not been stopped at all. It seems to me that now it’s more than terrifying going to the hospital. ” 15 minutes Agnė said.
When asked if she intended to continue seeking justice due to the employee’s aforementioned behavior, A. Grigaliūnienė replied that her mother is the most important thing to her at this time.
Will explain the situation
For the history discussed 15 minutes Contact the director of the public institution “Ambulance Station” Zdislav Skvarciany. Admittedly, when asked if he was aware of this unpleasant conversation, he said that he had not received that information. However, he promised to listen to the interview with the auditor and, if the woman’s story is confirmed, to conduct an investigation.
“We investigate every case, we have a dispatcher auditor who audits and listens to all conversations. If we know of such a case, we will certainly explain it. We study about 5 percent. random conversations, we review and control how things are going. Therefore, in this case, if the conversation was really rude, we will begin an investigation, “said the director.
According to Z.Svarvarciany, the institution does not tolerate the aforementioned cases and, upon learning, takes the strictest measures: “We observe and punish employees quite strictly. If, for example, this happens twice, there is a risk of dismissal. Of course, it is necessary to assess very objectively if this was a rude conversation, because sometimes the opposite happens. “
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