In Helsinki, a scammer who ordered food through Wolt billed a Kaunas resident

In March of this year, we announced the inconvenience experienced by another Wolt customer. The scammers then ordered food in Poland, and Wolt, after learning of the situation, reimbursed the man for the costs he had incurred, about 40 euros.

This time, Liis Ristal, the head of Wolt’s Baltic countries, said he had not found a case that matched German’s description.

“Of course, we regret the possibility of such a situation and invite the customer to contact us directly; if we receive more information, we could examine the situation in detail together,” he advised.

The money was scanned while on vacation in Crete.

“This is not the first time that money has been deducted from a bank account for food and delivery services, which were not ordered and could not be physically received, simply because the services were requested both times in Helsinki, Finland.

Both times, and now my wife’s whereabouts were in Lithuania, and now in Crete, where we still are. I wonder if Wolt offers delivery services from Helsinki to Kaunas or even Crete, ”Delfi wrote, but did not add contact details.

The German-speaking reader emphasized that the money for suspicious services was unexpectedly deducted only in the Wolt app.

“So I think that even if personal data has been misappropriated, it is only from the Wolt app or its servers. I cannot say why money is being denied for services that we have not requested or requested. Just every time their preparations are sent, they implicitly say that this is our problem, so we need to be careful.

I think this has happened to many people who have used Wolt’s services. In the first and second case together, the damage amounts to 105.95 euros, “he wrote.

Security takes care

Ristal said Wolt took the security of customer data very seriously.

“We ensure that the protection of our device is built using state-of-the-art technical features such as data encryption through third parties and in accordance with data security engineering defined by the TOP-10 OWASP (Freely Development Community Available articles, methodologies, documents, tools and technologies).

Additionally, our company’s data security concerns are addressed by a dedicated internal data security team, whose task is to comprehensively reduce potential risks. We collaborate constantly and actively with this team, because the security of customer data and its correct management is a priority for us. We also use other solutions to help identify potential violations, such as clear internal guidelines for our customer service teams on how to handle cases where a customer suspects that their card is being used fraudulently.

Our specialists respond promptly to customer complaints and always advise on what additional steps should be taken to allow the parties involved, such as banks or other institutions, to initiate procedures in accordance with all the requirements of the General Data Protection Regulation ( General Data Protection Regulation).

It is also important to mention that we have automatic mechanisms to detect possible fraud in all the markets in which we operate. We also comply with the Payment Services Directive (PSD2), which sets security standards for how payments will be made, and we use a technical solution for online authentication called 3D-Secure. We cooperate with banks, payment system operators and other relevant institutions and we always offer our assistance to resolve these cases, ”he said.

In March, he had mentioned that in recent years, less than 0.14 percent. Payments made on the Wolt app can be considered fraudulent.

Warn everyone

Police representatives in Delfi have previously said that there is a tendency for people who commit similar crimes in Lithuania not to act alone, but in organized groups, whose identification, such as the investigation of such crimes, is complicated and complicated due to the abundance technology, legal difficulties both in determining the place where such acts are committed and in obtaining relevant data (information) for the investigation prior to the trial of third parties.

“In 2020, 1607 cases of fraud (68% of all fraud) related to cyberspace were registered. About 90 percent. The electronic fraud consisted of illegal cases of obtaining funds from accounts, the remaining cases being the transfer of a financial payment to the suspects’ accounts. The investigation is 60.5 percent ”, commented the officials.

It is also observed that scammers can be cheated regardless of their age, education or profession.

“The main recommendation for the public is to protect your personal data and not reveal it to strangers, to be careful with any attempt to extract your personal data. In the investigation of fraud crimes, each fraud case is evaluated individually, it depends on the circumstances of each crime, subjective and objective characteristics of the crime. Depending on the circumstances of the incident and the magnitude of the damage caused, a pre-trial investigation or an investigation of administrative misconduct may be initiated, “police said.