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“One mouth, one nose, two eyes: a person does not need to remember anything else to remember one of the only emergency service numbers operating in Lithuania. For those residents who still use the old emergency numbers, what to keep in mind account is the only thing we teach our children, students, it is a simple unique combination ”, said the head of BPC.
Photo by Sigismund Gedvila / 15min / Audrius Čiuplys
The two-digit numbers 01, 02 and 03, which have existed for more than seventy years, and the three-digit numbers 101, 011, 102, 022, 103, 033, which are copied to the third decade, will be replaced by a short number 112, which, incidentally, is already used by about 42%. population of the country.
According to BPC, short numbers are served in the same way as 112 so far, but your compatriots will change soon.
Changes for the whole of Lithuanian society
If you call the emergency numbers above until March 31, 2022, the automatic voice recording will also inform you to call 112 if you need help, and the emergency numbers above from April 1, 2022 will be permanently disabled.
On September 30, police vehicles, ambulances and firefighters were parked at the site of the sixth construction team of the Vilnius Fire and Rescue Board (P.Vileišio str. 20A).
In this context, a special press conference was held on the changes from 2021. October 1, when only one emergency phone number 112 remains in Lithuania and all old emergency phone numbers stop working. Representatives of the General Assistance Center and heads of related services said what this innovation would mean for the population, emergency services, mobile operators, the entire Lithuanian society.
The head of BPC, A.Čiulpys, stated that the change itself does not affect the request for emergency aid. All short numbers have been re-registered to short number 112 since early 2013.
This change will not affect the call of the police, fire department or doctors. As of 2013, these figures have been accepted by the Dispatchers of the General Assistance Center, so there will be no significant changes.
Get rid of the Soviet legacy
The representative of the Communications Regulatory Authority, Darius Mickus, also expressed his satisfaction with this change and shared that almost 20 years ago, also in autumn, the Republic of Lithuania began to change its national numbering plan.
Eriko Ovcharenko / 15min nuotr./Associatyvi nuotr.
Until then, the national communication numbers of the Soviet Union were used. Exactly 20 years ago, to join the European Union, Lithuania introduced a new short number slot, which starts with a unit. On this basis the emergency number 112 was also used.
However, the old short numbers were also used at the same time.
According to D. Mickus, that step is the last withdrawal of the Soviet legacies.
GMP activities
Zdislav Skvarciany, director of the Ambulance Station, stated that the ambulance has been accepting calls to 112. The phone number is also valid for half a year: 113. It is a short number that Lithuanian residents can call when they need urgent medical consultations .
Z.Svarvarciany emphasized that dispatchers are doctors, so if during consultation 113 they recognize that a person still needs urgent help, they immediately connect with the GMP car and send it to the address of the caller.
“During a month, Vilnius Dispatcher has around 35 thousand calls, that is, the area of Vilnius and Utena counties, which we serve. One thing to keep in mind is 50 percent. people call 113, which means they want to consult, and the other half of the calls go through BPC.
80 percent. The call number 113 is definitely advisory and we do not send the car. We recommend that you contact your GP or the emergency department. However, 20 percent. cases in which the dispatcher sees that an emergency ambulance service is more likely to be needed and we immediately send an ambulance without connecting via telephone 112 ”, the director of the GMP station shared information on the operation of the ambulance system.
Police: a number, more clarity
“I am very happy that the project is finally coming to an end and there is a number. One for all. For young and old. For a child, a first grader, an adult and a retiree. And you won’t have to prove which ones. they are the emergency numbers. 112 is a number from tomorrow, “said Saulius Gagas, Vilnius County Police Chief.
It is true that the police also have an additional information number, 8700 60000, as well as a website epolicija.lt. You can apply here when you don’t need urgent help.
Residents know that the application will definitely get the help of our service. It is not the case in all countries where help arrives after a call.
The police, like GMP, mention the same thing: the reports are transmitted to this service by the BPC, the information is received at the same speed, the quality of the work is not affected and the police guards are informed in a timely manner. A number: brings more clarity.
Luke April / 15min photo / Saulius Gagas
“The work of the police does not fundamentally change, it just becomes even more coordinated, as all emergency calls are received through the BPC and can be connected to the police watchdog in the county where the incident occurs, if necessary. We are happy with that number that will bring clarity. It will be easier for all Lithuanian residents, citizens and guests, “added S.Gagas.
Guest assistance does not reach all countries
Vidas Kerševičius, director of the Vilnius Fire and Rescue Board (VPGV), shared the joy that the Fire and Rescue Board is witnessing the plan to create a single number 112 in 2004.
“We are witnessing a very ambitious plan that was launched in 2004. 112 is very important to us because we only provide emergency assistance. This was carried out at our base, the fire brigade. And what is still very important for everything. our country, the nation, is that we do not lose the feeling of security. All residents know that the application will definitely get the help of our service. It is not the case in all countries that help arrives after a call. During these 20 years, our service, the fire brigade, has managed to save it, and nothing will change from tomorrow ”, assured V. Kerševičius, speaking on the eve of October 1.
What matters to us is that he separated the emotions. When a person is distressed, he conveys emotions. And we need a cool mind, this is very important when it comes.
Keep a cool mind
The VPGV chief said that the number changes would not change the work of the services and thanked everyone who contributed to the project.
He also mentioned why it is important that the firefighters are separated from the direct caller: “It is important to us that they separated the emotions. When a person is distressed, he conveys emotions. And we need a cool mind, this is very important when it comes. And we are pleased with that, we believe that BPC will continue to develop, expand and successfully provide services to both the population and all services ”.
Works without SIM card
“Knowing a number allows residents to remember it regularly in those stressful situations, when it is very difficult to speak, sometimes even difficult to remember your address, say where you are and things like that,” added A.Ciuplys, head of BPC. .
He recalled that 112 is free, it works without a SIM card and calls to this number receive location data from mobile operators.
The number is valid in Europe, the British also have 999
The transfer of the administration of calls to 03, 103 and 033 to the General Assistance Center is carried out in application of the Decision of the Government of the Republic of Lithuania of March 14, 2018 that establishes the centralized administration of calls from emergency to an emergency number 112 at the General Assistance Center using a common information system and the digital mobile radio communication network of the Lithuanian emergency services and public security.
In accordance with the Resolution of the Government of the Republic of Lithuania on emergency telephone numbers of emergency services, from April 1 to September 30, 2021, all calls to emergency telephone numbers of emergency services emergencies will be administered by the General Emergency Response Center.
Denmark, Estonia, Malta, the Netherlands, Portugal, Romania, Finland and Sweden do not have any national emergency numbers other than 112.
As of October 1, 2021, there will only be one emergency phone number for all emergency requests in Lithuania: 112.
The unique number 112, which can be used to call the police, GMP and fire brigade, is available in all countries of the European Union.
Eight countries in the European Union (Denmark, Estonia, Malta, the Netherlands, Portugal, Romania, Finland and Sweden) do not have any other national emergency numbers (except 112). In Bulgaria, calls to other short numbers are diverted to 112, while in Ireland and the United Kingdom, the national number 999 operates on the same principle alongside 112.
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