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Since September 13. The government resolution that regulates the new measures for managing a pandemic will come into force: activities and services for people without passports will be restricted. These restrictions will not affect Sodra services; will be delivered in the same way as before.
Customers will be able to visit Sodra branches even without presenting a passport, but they will need to register in advance by choosing a branch and reception hours. When arriving in Sodra, it is necessary to observe all the safety requirements: wear a mask that covers the nose and mouth, disinfect the hands and keep a safe distance.
“People who need contact services most often request Sodra branches: seniors who do not have the opportunity to apply online, residents who handle especially important matters regarding benefits, contributions, insurance events.
We attend them live, and thanks to pre-registration we can better manage customer flows and take care of the safety of residents and employees. However, we encourage residents who do not need to go to customer service departments to choose electronic services, ”says Evaldas Mikutis, Head of Customer Service Management at Sodra.
You can register for the visit by completing the registration form on the Sodra website or by calling. Each client who registers for the consultation will receive a confirmation and a ticket number with the exact time of the visit.
You can also consult Sodra specialists over the phone about most questions. During the day, the Sodra Information Center receives around 4 thousand. calls.
