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“We apologize to Lietuvos paštas customers for the delivery problems that arose in early March and the inconvenience suffered as a result. The Company’s Board of Directors works closely with company management and closely monitors the company’s situation and troubleshooting measures. Today, the delivery of both letters and internal packages has completely returned to normal mode and deadlines. The company still has challenges in distributing packages from abroad; more attention will be paid to solving these delays in the next 2-3 weeks (…) ”, says Mindaugas Kyguolis, chairman of the board of the Lithuanian Post.
He points out that the implementation of the smart distribution project, which was launched three years ago and will be completed this month, is necessary for the successful operation of Lietuvos paštas. Without the help of smart devices that automate the manual distribution of packages, the company would not be able to cope with the sharp increase in package flows due to the pandemic.
According to Asta Sungailienė, CEO of Lietuvos paštas, “We plan to finally return to a completely normal working mode in mid-April, when we will finish eliminating the hassle in delivering packages traveling from abroad.”
The company had previously announced that because the number of packages more than doubled during the pandemic and the transition period towards the introduction of automatic package delivery, some customers faced temporary delays in package delivery in the first weeks of March.
“Starting this week, we are also implementing additional measures for the convenience of customers: we have temporarily extended the working hours of some post offices, we are directing the maximum flow of packages to ATMs so that customers can pick them up from faster and more convenient way. “, says A. Sungailienė.
Lietuvos Paštas notes that after the pandemic hit the global logistics sector, package delivery from abroad became unstable and difficult to predict. Some shipments travel new routes, not by air, but by land. During the quarantine, shipments from European Union countries to Lithuania travel a little longer than usual, and the longest delivery times to Lithuania are recorded from third countries, especially China. Processing of shipments from third countries takes up to 3 weeks, typically due to customs and other formalities, and now this timeframe has been further extended due to uneven flow of shipments and increased overall volume.
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