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Paulius Kalmantas, spokesperson for Energijos Skirstymo Operatorius (ESO), says that a very small percentage of the population complains about the electricity supplier choice system.
“Am I to understand that Enefit entered into a contract with me on my behalf without my consent? It’s just the theft of my signature. I asked the Ignitis consultant to explain the reasons why they terminated their contract with me. She replied that she did not have access to the contract in the system, but only saw that it had been terminated, ”says D. Krušna.
The story is quite strange. Either Krishna did not fully understand everything in a rather confusing system, or the employees of the companies were not informed, did not fully understand what was written on their websites and could not explain the basic things to a person. It is quite difficult to contact them by phone, from people open to the wall, answering machines, etc. It is quite difficult for a person of retirement age to understand the system, so they are afraid to change their electricity supplier.
Didn’t you notice the email?
D. Krušna entered the first stage to choose an independent electricity supplier. Last year on December 8. concluded a contract with UAB Enefit by signing a mobile signature remotely. However, he had questions about the terms of the contract, so he tried to call the specified number +370 655 89 298. But for two days, according to Donato, he only heard the singing of the birds, the respondent answered and did not connect with someone. Maybe there was a phone number that didn’t work yet?
He then decided not to continue his journey with that company and terminated the contract by virtue of a certain clause of the contract informing him by email. According to D. Krušna, the contract with all electricity providers can be terminated remotely and without penalties after 14 days.
On the same day, the person called another supplier, Ignitis, and asked if he could conclude a contract with him immediately, as it was the last day that an independent supplier could be chosen. He received the answer that he really can and should not wait for Enefit to terminate the contract. So this year he paid Ignitis for the electricity he used in January.
Everything was fine, but when it came time to pay for the month of February, he could no longer declare readings on the Ignitis portal, so he began to explain why. When they called him, they told him that his contract had ended this year. subway. February 1 and that it will continue to be supplied with electricity by Enefit, since it has been contracted since February 1.
Krishna did not understand why Enefit had entered into a contract with him since February 1, when the contract with Ignitis was already in force, and not since January 1, when he had entered into a contract with her, and two years later. Days terminated if employees did not receive an email that the contract was terminated.
He then called Enefit and explained the situation. Furthermore, it has been alleged that entering into a contract with a new supplier automatically terminates old contracts. Consequently, after the conclusion of the contract with Ignitis, the contract with Enefit had to be terminated. A company representative assured him that they would terminate the contract and that he did not have to pay money for February.
Ignitis said that when he asked to renew the contract, which had been terminated, he said that he would have to wait for Enefit to terminate the contract.
5 days passed, but no one from Enefit contacted him, and when he called, he seemed to hear a human problem for the first time. He assured that he had registered his application.
The year will have to pay more
Krishna called ESO because he felt that the institution that shared and transferred the objects seemed to be in control. He was asked to explain the reasons for terminating his contract with Ignitis and entering into a new contract with Enefit, but no one explained anything to him. He asked for contacts from the directors of Enefit, Ignitis and ESO, but did not receive them because he did not know them.
“They both still can’t do something, they can’t solve something so simple. Maybe I just wanted to pick it up because it uses a lot of electricity, averaging around 1,000 kilowatts. Neither Ignitis nor Enefit warned me. People are not entirely clear. They can’t even explain to a person the basis for doing it, “Donatas wondered.
You were advised to sign a new contract with Ignitis, as this would automatically terminate the contract with Enefit. But why wasn’t the contract with Enefit terminated when you signed the contract with Ignitis?
He called Ignitis again, tried to explain that Enefit had taken him illegally, that he had all the evidence, and asked to renew the contract. It was explained to him that he could not help anyone, that he could not conclude a contract retroactively.
“I decided to sign a new contract with Ignitis, but then they explained to me that the prices have changed and I will have to pay more, I cannot offer previous prices.
Now they will have to pay more throughout the year for the incompetence of Enefit and Ignitis and it is not yet known how it will end February. If Enefit terminates the contract retroactively, ESO will have to pay the warranty provider even more than these independent. It hurts just because they have no way to solve this problem. Now such a system has been created that a person can no longer complain to anyone, only to a consultant, who can only sign a contract and press buttons, and there is no one to solve the problems, ”says D. Krušna.
He says he has found the Internet full of stories of how people keep cheating the information on the sites by choosing dynamic plans where the low NORD POOL price fluctuates and the information in the contract is unclear.
“It was also not clear to me why I initially chose that variable part plan, so I tried to contact myself, but failed and as a result, I terminated my contract with Enefit. I think that in the second stage, there will still be a flood of misunderstandings that will affect ordinary people, because they cannot do anything against these institutions, only in theory. And companies are not interested in solving these problems flexibly, even if it is their fault and not their customers’, “said D. Krušna.
You can always change providers
ESO spokesperson P. Kalmantas says that changing the electricity supplier is quite simple. If there are no special conditions, such as the customer receiving discounts, the change does not cost anything. The representative jokes that providers can change almost every month.
However, it advises people to familiarize themselves well with its content before entering into contracts, especially with the termination conditions. “It just came to our attention then. All I can say is that a consumer who has chosen an independent provider can always change it. It is also very important to pay attention to the conditions for terminating the contract, which must be discussed when signing the contract.
To terminate the contract, it is usually sufficient to inform the supplier 30 calendar days in advance, and the contract must be terminated. And then the customer can choose another independent provider again, like the first time. When choosing a supplier, it is very important that the customer is not in a situation where they receive a guaranteed power supply. If you don’t have a contract, ESO supplies you with electricity, ”said an ESO representative.
According to P. Kalmantas, D. Krušna should analyze the conditions for terminating the Enefit contract and contact this supplier. “I understand that the situation is very unpleasant for a person, I can only regret it personally, but I cannot comment further without knowing the conditions under which the contracts were signed,” explained the ESO representative. When asked for the phone number of an Enefit representative, he responded without contact and should be contacted in the general order.
According to him, the customer can terminate the contract remotely without a reason within 14 days. If you do not exercise this right and do not terminate the contract within 14 days, you may terminate it by notifying the provider 30 days in advance. A special website selectitetiekeja.lt has been created for the implementation of this project, where all the necessary information can be found.
According to P. Kalmantas, very few inquiries and complaints have been received from consumers regarding market regulation. During the first stage last year, 56 people received complaints from vertas.lt, this is only 0.02 percent. of all those who entered that stage.
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