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The reader Ignas has resorted to the news portal tv3.lt (the real name is known to the editorial board – past aut.). He said that during the quarantine period, at least some people in the family use the Internet while working from home, so while before the Internet speed was sufficient for personal use, now there are additional interruptions in communication that prevent one or the other I work doing it quickly.
For this reason, Ignas, in consultation with his family, decided to change his internet plan and order a much faster internet, but it turned out that it would not be so easy to do so.
“We called Telia’s communications service operator and explained to the consultant that the current internet speed is not enough, so we want to make another service plan. The company representative kindly explained that there is such a possibility.
Although we used to use a router that required an internet cable, this time we asked for mobile home internet.
After receiving this service, the internet speed was much higher than before, but we realized that the information being advertised is actually difficult to implement in reality, even though it has been said many times that the internet is extremely fast. We assume that due to the place of residence, the Internet connection is much worse, and sometimes it even disappears completely. Perhaps it would be worth reducing the price of the service accordingly? The reader asked.
Reader Greta also faced a similar situation (the real name is known to the editorial board – past aut.)., who said that he currently uses Telia’s fiber optic and Cgates residential Internet, but has had to face outages more than once, even though he lives in Vilnius and not in a remote area.
“Although I live in Vilnius, Naujamiestis, I can’t really say that the connection here is blocked by forests or other obstacles. I use the services of two providers without the possibility of activating a mobile Internet connection. Why?
Because this one, this other one gets stuck, sometimes it disconnects! When I started using the second provider’s Internet at home, my life improved a lot, ”said Greta.
He explained why interference can occur.
Dgilė Filmanavičiūtė, Marketing Manager of Cgates, in response to the reader’s complaints, warns that the speed of the Internet connection may depend on different factors.
“It is definitely not the case that different internet speeds operate in different Lithuanian territories. The network that operates throughout Lithuania provides consumers with the speed they request from a service provider. The main reasons for slowing down are when using services over WiFi: in these busy times, everyone works, learns from home, WiFi occupancy becomes very high.
The highest quality of service depends on a number of factors: the location of the equipment in the apartment, the equipment used by the customer, and what frequencies and channels it uses when connecting to the router. The quality of WiFi is affected even by the equipment used by neighbors and many other factors.
We constantly monitor the use of Internet traffic and, if necessary, we develop network resources, which allows us to ensure the quality of services. We will also offer our customers a solution that will improve the coverage of the WiFi network in their apartments and will provide the opportunity to take advantage of the speed of the Internet very soon, ”said the company representative.
Other Tele2 users, as well as Bitė Lietuva clients, also mention possible internet interruptions in the Facebook social space.
It is true that Jaunius Špakauskas, the communication chief of the latter company, warns that currently the number of so-called “wired” Internet users, when the router has to be connected to a special Internet cable, has become less than the currently using mobile home internet.
“2019 in Lithuania was historic not only because we rarely knew what the heck coronavirus is, but also as a major breakthrough in the country’s telecommunications market. It was that year that mobile broadband was first launched (English mobile broadband, MBB) the number of users exceeded the number of fiber optic Internet users. In other words, mobile Internet, as well as mobile Internet at home, already has more clients than cable Internet.
Why? Because our lives are dynamic, we are mobile, we travel for work, leisure and other things, and the speed of mobile Internet already fully meets even the high needs of the Internet user.
The penetration and performance of mobile Internet in Lithuania is excellent, for example, currently the fastest 4G technology used commercially and almost covers 99 percent. the territory of the country ”, said the representatives of the company.
J. Špakauskas also explains that the disturbances that cause the slowdown of the Internet can be produced not only by the residential area, but also by the structural characteristics of the building.
“The speed of the Internet depends on many factors, such as the distance to the base station, the geographical location (hill or ravine, etc.), the characteristics of the urban area (the abundance of surrounding buildings, their height, etc.)), the characteristics of the Internet (wall thickness, number of floors, construction materials, etc.), the equipment used by users and their number, including the time of use of the services.
<...> The specific speed commitments and other conditions of use are discussed in detail with the customer in their contract and in the general conditions of service ”, explained the representative of Bitė Lietuva.
At that time, Audrius Stasiulaitis, Telia’s Communications Manager, assured that the disturbances reported by readers could have been caused by the router itself, so in this case it is advisable to contact the company’s specialists.
“If the internet interference is repeated in different parts of Lithuania, it is very similar to a router failure, so I advise you first to contact your service provider and record the failure. If it is a Telia team, we will be happy to solve this problem promptly and promptly ”, said the interlocutor.
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