Realizing the scam, the man tried to stop the shipment: in 50 hours he only heard “we will inform colleagues”.

He immediately realized the deception

The man placed an ad on the advertising portal that he was selling an old phone for 130 euros, a Lithuanian living in Latvia reacted quickly and sent him a statement, which was supposed to take effect the next day. Realizing the risk of fraud, he asked about the possibilities of the parcel company DPD Lietuva to change the delivery address, the time at which the packages are collected, that is, he was convinced that if necessary, he could stop the shipping at any time. .

“The next morning I contacted the buyer and received information that the payment will arrive only after another day. It was a sign that I had to stop shipping. I called the DPD customer service center to see if it would be difficult to do so. . The girl said by phone that she would immediately inform the courier that she would simply return the shipment. That is, she would leave it in the same section of the Palanga Cashier, where I put it. Problem solved! No devil. The package went to Klaipeda “, He says. Delphi reader.

The man informed the parcel company by email. letter and again asked to stop the package. Without receiving a response, he called the customer service center again.

Heard “inform colleagues” five times

“The girl promised over the phone to ‘deliver her colleagues’ to stop the shipment.” Excellent! No devil. At night, and the package is already in the Kaunas district, so I write an email again early in the morning. Without writing, I called. When I fall asleep, the girl listens to me and promises to “pass it on to the classmates.” I am looking forward to lunch. I call, the girl who is the only one who does something during the conversation answers, and the conversation, unlike before, lasted more than a minute.

I receive information that the package is moving and is already in Latvia, but she assures that she will “inform her colleagues” and offer the phone number of the Latvian customer service department, because now only they can deliver the package. I write down the number, but after the ignition attempts I cannot contact.

Full of rage, I write an emotional letter to which I receive a response after half an hour. The answer, of course, explains everything with the increased workload, since the information cannot be processed. But the most interesting thing is that they offer me to contact the recipient to reject the shipment. It just shows that they didn’t even go into the information I provided, “the man emphasizes.

When night falls, the package arrives in Riga. In the morning, he tried to call the Latvian DPD branch, where, according to the Lithuanian company, all colleagues should have been informed: So many colleagues are helping to help me! “

After just over an hour, the package arrives in Daugavpils, after another 30 minutes it falls into the hands of the courier. Palangiškis is still trying to call DPD Latvia’s customer service department until the package reaches the ATM.

“This is my last call to the Lithuanian DPD. The girl contacts someone and of course relays” information to her colleagues “. I am sure that the international parcel department is informed, that the courier will soon remove the package and return it to Lithuania ”, says the man.

Even after half an hour, the person who cheated the Palanga is removed from the package from the Latvian post office.

“I am writing a few more emails, I am getting a response that unfortunately I could not process the information that fast. 50 hours: not enough time. In this way, my quarantine takes on the total flavor of losing 170 euros, including phones and calls to Latvia. I understand that I am largely to blame for my loss, but some questions remain in my mind: what does the DPD lingo mean “I’ll pass it on to a colleague”, why does the DPD only respond to angry letters , why was it not possible to kindly apologize if the package was scanned 6 times, is it not possible to mark in the system that the package should be returned? ”, – the reader does not hide his disappointment.

Stopping one in tens of thousands of shipments is extremely difficult

Commenting on this situation, Tomas Vaišvila, Communication Manager at DPD Lietuva, regrets that the parcel company was unable to prevent delivery of the package to scammers after it entered the delivery network.

“In this stressful time, it is very difficult to stop a shipment in the tens of thousands, because customer information simply did not reach the responsible employees within the company in a short time and responded accordingly and quickly.

Since this time is difficult for the people of the country, it is still very conducive to scammers, so we encourage our clients to remain extremely vigilant to avoid losses. We are very sorry for the inconvenience and we hope that our customers understand this still difficult and tense period ”, says the company representative.