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After the passport expired, Catherine checked into the Vilnius branch of the Migration Department, but arrived at the appointed time and found that the passport could not be obtained because her place of residence was declared outside of Vilnius.
“When it was my turn, I went to the cashier, and the woman who worked there said that due to the quarantine, she only cares for people who have declared their place of residence in Vilnius. He added that he should live according to the declared place of residence. Then I offered to go to my hometown, where they testified, and make a document there, “said Kotryna.
The woman, who has lived and worked in Vilnius for many years, asked the workers how, under current conditions and restrictions of movement between municipalities, she would return from her hometown to Vilnius, but the migrant worker did not know the answer.
They say that if you want we can make the passport in 1 day, this service costs 190 Eur. I was left wondering why a normal procedure cannot work and in 1 day it can. Also, all the couriers, post offices and other institutions are working, why can’t they? The woman did not hide her indignation.
It was also asked how, after the government passed a resolution that strictly prohibited migration between municipalities, they recommended, and more precisely, left only one option for one person, to go to another municipality.
“After an unsuccessful visit, I contacted the manager of your Migration Service Customer Service Center, trying to find out how to return to my hometown where I live, but I am not registered. He said that if I work in Vilnius, I will somehow agree with the police to let him in, ”Kotryna said.
The woman has decided not to obtain a passport yet, but does not know how to proceed, because living without a document is not the way out: she may need it at any time.
“Your offer to drive 200 km to the declared place of residence and make a passport there has puzzled me a bit, but there will probably be no other option. Now I only have a valid driver’s license, because I never had an identity card, so I can’t pick up a new payment card at the bank and I couldn’t get other services if necessary, ”she was concerned.
On the websites of the Department of Migration www.migracija.lrv.lt and https://www.migracija.lt/ Information is provided on the applicable customer service agreements under the temporary hardening quarantine regime only according to your place of residence.
Delphi He contacted the service and asked if this procedure did not further increase movement within the country, if a person who lives and works in Vilnius had to go to his homeland at least twice to request a document and collect it. Loreta Tumalavičienė, representative of the Migration Department, confirmed that the admission procedure for quarantine has changed, but each situation is evaluated individually.
“The situation you mentioned, which happened at the Vilnius branch, is unpleasant and somewhat unbelievable due to such an outcome.
In this case, we will contact the customer that you mentioned and discuss the situation and offer a suitable time to come to the Vilnius branch, ”said L. Tumalavičienė.
According to her, the customer care procedure was temporarily modified in response to the decisions made by the Government of the Republic of Lithuania on controlling the spread of infection and protecting customers and employees from the risk of COVID-19, by therefore, under strict quarantine. is the declared place of residence of the client.
“When serving clients who do not apply to the immigration department of their place of residence, each client’s situation is examined individually and, taking into account the arguments presented and supporting documents, decisions are made about the service of said person, “explained L. Tumalavičienė.
According to her, it is possible to obtain a passport the same day by requesting it for all Lithuanian citizens, since this service is provided only in Vilnius and is more focused on those clients who need the document in particularly urgent cases.
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