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The pandemic and coronavirus quarantine in the country have led many areas to move into the digital space. The Registry Center, which provides public and administrative services to the population, businesses and the public sector, is no exception. This year, the amount of electronic services provided by the company has multiplied by 1.5 and this growth encourages even more investment in the development and availability of these services.
“Due to the current situation, this year we are seeing significant growth in the demand for remote services – telephone or Internet inquiries, electronic services. Certainly, the pandemic and the introduction of quarantine have contributed to this growth, which has encouraged many of us to take advantage of the possibilities of the various services provided remotely and to see their benefits and advantages, says Daiva Karaliūnienė, Director of Records Center Customer Service. – Most of the services provided by the Registration Center can be contracted by clients connected to the self-service system: here they can request the necessary extracts about their data processed in various registries (Real Estate, Legal Persons, Residents, etc.), submit requests , grant authorizations, modify your or the data of the supervised entity, and finally know the results of your COVID-19 test in the eHealth system.
The total amount of electronic services of the Registry Center this year, compared to the same period last year, has increased more than 1.5 times: this year a total of 360 thousand orders were ordered in the self-service system. a wide range of electronic services. 2019 in the same period, about 230 thousand of them were granted, in 2018 – 190 thousand.
The most popular services are personal data reports and real estate statements.
“This and previous years, the Registry Center email Clients who use the services often want to familiarize themselves with their data processed in various registries or information systems, to know to whom and for what purpose the data was provided. This service has been contracted this year for around 115 thousand. times and this is almost double than in previous years, ”says D. Karaliūnienė.
According to her, this growth can be attributed to people’s desire to know to whom and for what purpose their data is being used and provided, and the easiest way to do this is with a few clicks and, most importantly, a free report with the personal data processed.
The order of extracts from the Land Registry in electronic format has also increased significantly this year. These declarations are usually necessary for other state or municipal institutions, as well as for real estate purchase and sale transactions or simply when people want to have information about the properties they manage. This year, around 65,000 extracts of this type were ordered. and that’s as much as 60 percent. more than was ordered in 2019.
And remarkable. growth of powers
With the introduction of quarantine for the first time in the country in the spring of this year, the need for electronic credentials has increased significantly. These credentials can be done by a person without leaving home.
After entering the Registration Center, the self-service person can authorize another person to collect important documents, postal items, pensions for him, as well as to perform actions in other institutions, for example, to register a car in the “Registry” .
During this year, a total of 16 thousand. twice as much as last year.
The most relevant electronic service of the Registry Center for legal persons this year was the registry of changes in data or information, such as the name of the company, the manager or the address of the registered office. During this year 14 thousand were carried out. times, or a third more often than last year.
Priority – e. development and availability of services
The Registration Center constantly reviews the basket of its electronic services, filling it with new services, improving the self-service system to meet the needs of today’s customers, so that it is convenient and useful for residents and businesses that use it.
Currently, customers can request around 100 different services in the Self-Service Registration Center. Seeing the ever-growing demand for digital services and understanding the benefits of such services for the advancement of society and the state, we invest in increasing the availability of these services. Next year we will offer customers an updated self-service system, which will provide more public and administrative services provided by the company, for the convenience of customers they will be divided according to the desired actions, such as company or property registration, authorization, request for extracts or documents or birth record ”. , Mr. Karaliūnienė, Director of Records Center Customer Service, talks about the pending changes.
