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The woman informed the entire family of the unexpected news of her mother-in-law’s death, and also called the company to remove the body of the deceased from the nursing home.
“We notify the relatives, we receive details from the company to remove the remains. The company removed the bodies and called us to fix the documents the next day. From November 1. no one is burying him, we agreed urgently for the cremation to take place in Kėdainiai, ”Inga said.
The grieving family lit candles for the deceased, arranged a funeral and couldn’t believe their eyes when a cell phone rang to indicate that the dead grandmother was calling.
“At 9 at night my mother-in-law called us. We cry, we light candles and she says, “I’m fine, my sister massaged her feet.” We asked him if his voice was really here, “Inga said.
After going to the nursing home in the morning, it was explained to the relatives that a misunderstanding had occurred and the nurse confused the women’s names.
“The death certificate was issued in the name of another grandmother, but for some reason she told us about the death. What bothered us the most was that he said it was nothing terrible, that it was human error. If the grandmother hadn’t called us, we would have already taken the deceased to cremation in Kėdainiai in the morning, ”Inga said.
At 9 at night my mother-in-law called us. We cry, we light candles and she says, “I’m fine, my sister massaged her feet.”
After contacting Kristina Pociene, Deputy Director of Social Affairs at Vilius Gaigalaitis Nursing Home, she said that a mistake had occurred, but her family members had apologized more than once.
“It just came to our knowledge then. The worker herself said that she did not understand what happened. Because she returned from that grandmother, gave her medicine, massaged her legs. She filled out all the documents of the deceased woman and called the relatives of said grandmother. He does not understand how he could confuse the last name, ”said K. Pocienė.
Due to the COVID-19 pandemic, the workload in the nursing home increased, so it is possible that the error occurred due to fatigue.
“It just came to our attention then. We measure the temperature of 220 grandparents three times a day, we also carry medicines for almost everyone and everything still has to be listed and filled. The tension is high, we try to keep the flows of workers from entering in contact with each other.
The maid is really very good, she works in a foster home for over 30 years, she loves those grandparents endlessly and it was human error in my opinion. And I myself apologized a lot to my grandmother’s relatives, and the employee danced, “said K. Pocienė.
In fact, our workloads are quite high now.
The deputy director of Social Affairs assured that upon realizing that an error had occurred, her relatives were immediately informed about the woman’s death. K.Pocienė did not remember such or similar case during almost 30 years of work experience.
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