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Called one of the most famous Lithuanian wrestlers, the man agreed to share his story with Delfi and told her what happened that night, when they and their future wife arrived at the Santari clinics in Vilnius on September 24, around 5 a.m. the morning.
“My wife picked me up at night; my heartbeat was repeating every 7-8 minutes. We went to the Santari clinic. As we approached the door, we rang until the employee woke up and prepared to let us in. At the entrance I let my wife go, and I parked the car myself and limping, because one of my legs is in a cast, on crutches, with all the necessary things in my hands, I tried to enter the office, “Delfi” says Sergei. – I was greeted by a security guard, his first words – well, then, what did you come here for? Then I exploded, I mean, I came to give birth. However, he continued to conflict, did not end the conversation and continued to mock her. “
The man says the woman then went to invite the nurses on duty, while they and the wife sat and waited. S. Maslobojev says that the nurse was not in a hurry; when she arrived, she slowly asked what had happened.
“Also, a security guard came up to us and told us to move the car somewhere else – paid. I was still trying to agree with him; after all, at five in the morning there was only my only car in that parking lot, and I was on a crutch, it’s hard for me to go. But then I realized that if I resorted to this conflict, everything would be presented from a very ugly side: my sport will be attached. And the behavior of those employees is not at all Importantly, it would only raise my emotions related to martial arts. For some reason, it is said that the representatives of this sport do not manage alone, “says the man.
Still, Sergei left his wife waiting, and he himself went to move the car to another parking lot. However, the unpleasant situation at Santara’s clinics did not end there: a little later, his wife Irinė told her husband that at the time he left, he was facing some very unpleasant behavior from the nurse.
“My wife said that when she was almost crying in pain, the nurse asked: what are you breathing here? What is the? The Irishman was standing with his teeth bitten. Then they asked for the documents: the wife handed them over in a folder. Not right. The clerk ordered him to be removed from the cape and only then did he file it away: the clerk at the deception clinic doesn’t hide one of the best Lithuanian fighters named S. Maslobojev. I had to measure the wife’s temperature. The nurse told me to sit down, but it hurt a lot for Airine, so she asked her to measure while standing. You’ve received a comment like that, it doesn’t hurt children to do so, now what? it hurt? “
True, Sergei noticed that when the doctor arrived, the nurse became a little more pleasant – it turned out that the cervix had already opened 8 centimeters. The man faced other shocking behavior from Santar clinics staff when he went to pick up his wife and newborn daughter from their home.
“I was not allowed to enter the door. I rang, my head came out, I looked, I closed the box. I rang again, went back out and turned my finger to the incense, can you imagine? Says a famous man. – I call the clinic at the specified number, again there are unpleasant people asking what I came here for. I told him: pick up your wife and baby. But while they were trying to connect me with the managers, the owner of the car behind me was hesitant to speak to the guard security, who then opened the door and I went in. “
It is true that the arrows of criticism, according to Masloboyev, were not directed at the doctors who gave birth; this process went well, the staff was courteous and professional in all aspects. However, the behavior of the other employees, the tone of communication, and the reluctance to respond humanely to the situation surprised the man greatly.
“This is not our first visit to the maternity hospital. We have three children. However, until now we have not encountered similar things. By the way, later I found out, I realized that many people have experienced a similar situation and they are complaining about the exact same things our family has experienced. “
Delfi also contacted representatives of the Santara clinics regarding comment on the situation. They ensured that they respond to every complaint they receive and go out of their way to ensure that every patient receives not only the highest level of medical care, but also pleasant two-way communication.
“About 10 births are accepted a day at the Santara clinics. Some of them are heavier and longer, others are lighter and take less time. Doctors at the Center for Obstetrics and Gynecology do everything possible to ensure that the event, which is extremely important to the family, the birth of a child, runs smoothly and safely. Whenever there is a lack of communication or a conflict between the mother, her relatives and the staff, the entire team responds with sensitivity, clinic representatives say. – The complaint of our patients in the public sphere is really unpleasant. On behalf of the clinics, we regret the unpleasant experiences we have had. The Center for Obstetrics and Gynecology is investigating the situation because they are not They have provided the names of our staff. There is no doubt that the behavior described is not tolerated in our clinics. However, we strongly recommend e to all visitors (patients) of the Santara clinics to speak with the ward staff in case of any problem, to contact the administration to facilitate the clarification of the situation and avoid possible unpleasant conflicts on both sides.
Santara clinics provide communication training for staff, as we are aware that a human relationship with the patient is an integral part of the treatment or service provided. Although live communication is currently limited by the epidemiological situation, training, discussions, mutual consultations are carried out remotely. The case, published in the media, is already being investigated, discussed with both the staff and the management of the clinic. Our goal is not only the highest level of medical services for patients, but also a pleasant mutual connection. We thank all patients who ask questions, point out defects, and write our sincere thanks to our physicians. “
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