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On the way to my parents, I stopped to go shopping. I was ready for a cooler bag with at least some refrigeration items because I was planning to buy ice cream and still had to drive more than a mile in a sun-warmed car.
I loaded the store with a variety of products and, most importantly, put 20 servings of one type, 6 servings of another type, and 4 – other types of ice cream in the cold bag.
Since there was no cashier at any cashier, to my dismay, I had to drive to the self-service cashier. I took care of all the products in the self-service box, but the biggest challenges began trying to get the ice cream I wanted to buy into the system, heating it as little as possible.
After scanning a slice, I broke down and asked an Iki employee how to tell me he was buying 20 slices of that ice cream. Answer: There is no such option, you must scan each portion of ice cream separately.
The cashier is very “helpful”, translates the entire contents of my cooler bag, along with the coolants, into the shipment, and once again explains that each portion will have to be scanned.
Okay, so maybe every buyer here is a potential thief, so he should mess with every item, even if there are 20. Then I ask an employee for help, do something so that after scanning every slice of ice cream I can put it right into the cold bag.
But he explained to me again that there is no such possibility: I have to scan every portion of ice cream and place it on the scanned goods site, and only after understanding that I will be able to put it in the cold bag after paying and become the official owner of all those melted ice cream.
I started to resent it out loud, but the employee was polite enough and explained several times to the troubled buyer that this is a self-service payment system. Speaking, he opened a normal cash register.
I wouldn’t have bought ice cream in other stores, I think so. But in at least two retail stores, I carry dozens of servings of ice cream in the same cooler bag, take out only one serving of each type of ice cream, tell him how much that type of ice cream is in the bag, and the seller trusts me.
Maybe once in ten I had to translate the entire bag for the vendor to count all the ice cream and make sure of my math skills.
But even then, I had a chance to stack the counted ice cream right away.
I understand that all of this (30 servings of melted ice cream) is a bit insignificant. But next time I will skip this store. I will buy ice cream in the store where I will not have to melt the products in a strange order.
And if that system is designed to protect against potential thieves, then perhaps we write at the store entrance that this store is for potential ice thieves, who want to buy ice cream instead of stealing it, go to other stores.
***
Olgierd Mikolaj Mikša, Director of the Information Technology Department of the Iki retail chain, apologized for the lack of technical capabilities.
“We apologize to the buyer for the inconvenience. In our self-service boxes, it is technically not possible to scan more than one product of the same type at the same time, so when buying a larger quantity of the same product, each of them must be scanned by Separate. “It is necessary to place all the products purchased in the self-service boxes in the designated area so that the system can block them and place them in the bag they bring,” he said.
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