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Photo by Vladimir Ivanovo (V)
Due to a failure in the Registration Center due to a partial interruption of the operations of Luminor Bank, one of the largest banks in the country, the Bank of Lithuania (LAC) doubts whether Luminor adequately controls the situation. Luminor makes sure that all services are already provided.
Added: Luminor: all banking services available
On Friday, LB’s Access Service instructed Luminor to explain how it monitors operations and protects clients from possible disruptions, BNS confirmed to the central bank.
The Bank of Lithuania considers it intolerable that the Danes are particularly affected by various failures in Luminor’s operations, during which the bank cannot always adequately guarantee the continuity of financial services to its clients, LB noted.
According to the central bank, Luminor does not even inform the customer about interruptions on time, does not take the appropriate measures to protect them and avoid possible losses.
The constant recurrence of shocks raises reasonable questions about whether the bank has sufficient and reliable internal control mechanisms and means to prevent, eliminate them quickly and effectively, LB said.
According to the report, many Luminor clients complained about the bank’s activities on Wednesday. They stated that they could not connect to the Internet bank with a mobile phone and use the services remotely for several days, nor could they communicate with the bank and solve the access problem.
Luminor: all banking services are available
On Friday yesterday, Luminor Bank issued a message that one of the four means to connect to the Internet bank, i. and. Mobile stoppage, the interruptions were rectified yesterday Thursday. The Registrar assured the bank that they would resolve the system interruptions caused by the litas and that the mobile shutdown service would continue to operate.
In late June, Luminor Bank completed a major data transfer phase in Lithuania and transferred data and accounts from 50,000 former Nordea customers to the unified system. This was the last step to become an independent Baltic bank. The size, scope and complexity of this important change have inconvenienced some of our clients. These issues have been resolved and we are very grateful to our customers for their patience and understanding during this period, according to the Luminor report.
Earlier on Wednesday, Luminor announced that bank clients using a mobile desktop were unable to connect to the Internet or mobile banking due to a malfunction of the Registr Center. The bank will use another method of login and payment: Smart-ID or code generator.
According to Luminor, it uses a mobile signature solution to connect directly to the Registr Center rather than to mobile operators. The center launched the e.parao mobile service for the bank on Thursday night.
Other large banks said their clients did not experience such problems.
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