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Luminor Bank customers complain about inadvertently locked accounts, connection to electronic banking, and it is not possible to call the public phone at all; is turned off.
The bank informs customers on Facebook that the disturbances are related to the problems of the Registry Center when its servers were flooded.
That 15 minutes confirmed by the representative of the bank Indrė Baltrušaitienė.
Customers using mobile signatures are unable to connect to the Internet or mobile banking due to the disruption of Registration Center operations since Monday night, he said. Therefore, the bank offers its clients to use other connection channels.
Photo by Publicum / Andrė Baltrušaitienė
According to I. Baltrušaitienė, the bank’s clients experience these problems because Luminor uses such a mobile signature solution, which is directly related to the Registration Center, not the mobile operators.
“Currently, the bank’s customers are experiencing difficulties and many people are seeking information by calling the bank directly, so the bank has faced heavy burdens.” We do our best to find solutions to help our customers, inform them through our communication channels and call ourselves to find ways to help, ”said the comment.
When will the activity resume? It turns out that this depends on the Records Center. “Due to our technical integration of the signature solution with the Records Center system, the restoration of this service depends on the restoration times of the Records Center services,” said the bank representative.
The bank offers troubled customers on Facebook to write emails with a phone number, promising to contact everyone personally. Incidentally, other banks did not report any outages related to the Records Center’s problems.
“Yesterday, when making an online purchase, a mobile signature was selected during authorization, but after 5 attempts, I received a message that the account was blocked due to incorrect data, although I was not even given the opportunity to enter the PIN “I received a message that I should call the information line at 1608, but this does not work like all the others listed on the site. There is no way to contact the bank to restore blocked services,” complained a Luminor customer. .
The bank informs clients on its website that “currently there are possible problems with the connection to the mobile firm. The service provider resolves the situation. We apologize for the inconvenience. “It is true, this note was already on Tuesday, but the situation does not change.
It is also stated that “Due to the malfunction of the Registry Center, customers who use the electronic signature cannot connect to the Internet or mobile banking. Until the Registry Center resolves the situation, Luminor offers to use another method of connection and payment to through e-commerce channels: Smart-ID or code generator “.
Dissatisfied customers try to call the general information phone, but it is turned off. The phone for overseas customers is also turned off.
We will add a bank comment
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