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Starting in the new year, when buying online, it is necessary to notify them in advance so that they recognize the additional cost of shipping to the islands and mountains. The validity period of mobile gift certificates will also increase to more than one year. If the social distancing is raised to three stages, the travel, flight and accommodation contract can be canceled without penalty.
On the 2nd, the Fair Trade Commission announced ‘the main system of the Fair Trade Commission that will change from 2021’ that contains such contents.
In order to strengthen the provision of information and protect the rights and interests of consumers, the FTC required advance notice of the occurrence of additional shipping costs between islands and mountains before paying for products when buying online. Additionally, the standard terms and conditions for mobile gift certificates were revised to extend the validity period of new types of gift certificates, such as KakaoTalk Gift and Gifticon, from “more than 3 months” to “more than 1 year.” . In addition, consumer rights have been strengthened, such as having to notify that the new type of gift certificate is expected to expire three or more times 30 days before the expiration date and if it is possible to extend it.
Due to revised consumer dispute resolution standards, domestic travel, airline and accommodation consumers can cancel the contract without penalty if an administrative order is issued such as three steps to distance, declare a special disaster area and close facilities. and stop the operation. When a disaster is declared or taken in steps 2 to 2.5, the penalty can be reduced by 50% when the contract is changed or canceled without penalty.
Currently, the FTC is reducing penalties by up to 20% if companies that violate the outsourcing law voluntarily correct illegal acts, but by increasing the rate of reduction up to 30%, voluntary damage repair has been actively implemented.
The rights and interests of franchisees will be enhanced through the enactment and revision of standard franchise contracts in the areas of auto maintenance, laundry services and convenience stores to ease the burden of contract termination due to slow sales.
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In the case of e-commerce transactions, you must notify the island of additional shipping fees prior to payment.
An expiration date of at least 1 year must be specified, such as a mobile gift certificate
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During the first half of the year, online shopping center selection guidelines will be prepared to provide market predictability by specifying the types of unfair business practices and selection standards for online shopping center operators in the evaluation guidelines, and enforce the law in a transparent and consistent manner.
In addition, the General Franchise Support Center is in place to provide professional consultation for franchisees and franchisees on general franchise transactions and practical steps to resolve complaints.
